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About the Role

As a Rental Specialist, you are the face of our operation, on the front line of the customer experience. You will help customers choose the right equipment, manage rentals efficiently, and ensure equipment is clean, safe, and ready for use. This role combines customer interaction with hands-on equipment work.

Responsibilities

Greet every customer with energy and genuine interest in helping them succeed with their project
Help customers select the right equipment, accessories, and solutions for their specific needs
Walk customers through safe operation, proper use, and what to watch for in the field
Handle check-in and check-out transactions accurately and efficiently
Build relationships with repeat customers and contractors who count on us to know their needs
Prepare and stage equipment for reservations and pickups
Inspect returned equipment thoroughly for damage, wear, and safety compliance
Clean and “turn” equipment quickly so it’s available for the next customer
Perform basic maintenance and minor repairs to keep the fleet in top condition
Maintain accurate fleet status in the rental management system
Maintain a clean, organized, and safe rental area
Follow all safety procedures and ensure every rental meets safety compliance before it goes out
Support efficient workflows, assist with inventory, and communicate clearly with teammates
Coordinate with the Rental Centre Manager and Mobile Field Technicians as needed

Requirements

1–3 years of customer-facing experience — retail, rental, or similar
A natural ability to connect with people and make them feel looked after
Mechanical aptitude and comfort working with tools and equipment
A strong work ethic and proactive approach
Attention to detail
Basic computer skills for rental system entry and fleet tracking
The physical capability to safely lift 50+ lbs and work in an active, hands-on environment
A valid Ontario driver’s licence (G class)
Genuinely people-oriented — you enjoy helping others and it shows
Dependable — your team and customers know they can count on you
Curious about equipment and motivated to keep learning
Calm under pressure and adaptable when the pace picks up

Skills

Customer service
Equipment operation
Rental management systems
Basic maintenance and repair
Inventory management
Communication

Location

York, Ontario, Canada

Work Type

Store-Based Role
Hourly

Experience Level

1-3 years

Salary/Compensations

CAD $20 - $25 / hour
Overtime eligible
Performance-based incentives tied to store success

Benefits

Competitive hourly pay
Overtime eligibility
Performance-based incentives
Training on tools, equipment, and rental systems
Clear growth path to manager or technician roles
Annual uniform allowance
Health and dental benefits

About the Company

OnSite Rentals is a growing tool and equipment rental company committed to putting the right equipment in the hands of the people who build, fix, and create.
We are a people-first organization, and that means the experience we deliver to our customers starts with the experience we create for our team.

Equal Opportunity

OnSite Rentals is an equal opportunity employer committed to building a diverse, inclusive, and safe workplace.
We welcome applications from all qualified candidates.
Accommodations are available throughout the recruitment process upon request.