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About the Role

Shift Leads at Madison Reed’s Hair Color Bar are aspiring business leaders who ensure excellent guest experience from arrival to departure, working through the appointment schedule, communicating with the guests, and ensuring the quality of every service by the team. This role reports to the Manager and is responsible for supporting the Manager’s initiatives within operational best practices and guidelines, working with their team to solicit diverse perspectives, innovate their business growth through positive community relationships, and promote the products, services and values of Madison Reed. As a keyholder, Shift Leads are the manager-on-duty when the manager is out, and are developing their business acumen and team management skills to be the next Manager of a Hair Color Bar.

Responsibilities

Demonstrate and continue to develop leadership skills to provide a top tier employee and guest experience aligned with our values of Love, Joy, Trust, Courage and Responsibility.
Lead by example through exhibiting sales and service behaviors in all interactions and communication with guests, including resolving guest service issues.
Support all aspects of the business as needed, including but not limited to: front of house and back of house operations, adhering to all company standard operating procedures, and assisting guests with retail orders.
Provide consultations & all services offered on the menu (including shampooing and conditioning, styling such as blow drying, flat ironing and curling, etc., and all chemical services.)
Ability to step in as the manager-on-duty to foster a positive and collaborative approach, valuing team members ideas and insights through continuous coaching and feedback.
Contribute to achieving monthly sales goals and other key performance indicators, including but not limited to: retail sales, services, memberships.
Ensure Hair Color Bar meets company standards as it relates to merchandising, inventory, company asset security.
Demonstrate mastery of all Madison Reed systems, policies, processes and procedures.
Coach and develop team members to ensure the highest level of team culture, guest satisfaction, and Hair Color Bar performance through aligning individuals’ unique talents and abilities with the most relevant responsibilities.
Grow within Madison Reed by participating in ongoing training and staying up to date on MR products and service offerings.
Support recruiting, interviewing, onboarding, performance management, coaching, talent development and training of team members as needed by the Manager.
Regularly stand, walk for four plus consecutive hours; repetitive and regular bending and twisting at the waist; manipulating fingers and hands, bend and reach wrists and arms, reach with hands and arms or move up to ten pounds.
May occasionally sit, kneel, stoop, crouch, and lift, push, pull up to ten pounds.
Communicate regularly with guests via ongoing conversations and consultations.

Requirements

Active cosmetology license in the state in which you are applying.
1+ year of experience as a colorist behind the chair within a salon environment.
1+ year of leadership experience in a customer facing environment.
Effective communication, strong problem solving and people skills, in a fast-paced retail or salon environment.
Comfortable operating point of sale systems.
Fluency in English.
Offers of employment are contingent upon the successful completion of a background check.
Must be available on weekends, holidays and other peak times based on business needs.

Skills

Leadership
Sales
Service
Communication
Problem-solving
Team management
Coaching
Talent development
Customer service

Work Type

Full-time

Experience Level

1+ year of experience as a colorist
1+ year of leadership experience

Salary/Compensations

$45 - $47 per hour

Benefits

Medical, Dental, Vision & FSA (FT Only)
Employee Assistance Program (FT and PT)
Pre-tax Commuter (Parking & Transit) Basic (FT Only *)
Life AD&D (FT Only)
Short & Long-term Disability (FT Only)
Accident Insurance (FT Only)
Critical Illness Hospital (FT Only)
Hospital Indemnity (FT Only)
Parental Leave* (FT Only - Dependent on Tenure and Position)
Team Member Discount: Working Advantage (FT & PT)
Pet Insurance (FT & PT)
One Medical Membership (FT & PT)
The College Tuition Benefit (FT & PT)
401k Plans (FT & PT)
Paid Vacation Time (FT Only)
Paid Holidays (FT & PT)

About the Company

At Madison Reed, we aim to pay competitively.
Inclusion is at the heart of what we do, from the way we craft our job descriptions to the values we espouse daily.

Equal Opportunity

Madison Reed is an equal opportunity employer. We are committed to recruiting, training, compensating, and promoting our employees regardless of race, color, religion, sex, disability, national origin, age, sexual orientation, gender identity or expression, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.
We comply with all applicable Fair Chance Ordinances and will consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance and other applicable laws within the city, county, and state candidates are located.
We value inclusion and are pleased to provide reasonable accommodations to complete the interview process. If you require an accommodation, please contact hiring@madison-reed.com as early as possible.