Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Career Case Manager role.
Rezi rewrites your resume against Goodwill Industries of Central Texas's job description. Free.
Tailor your resume to this Career Case Manager role.
Rezi rewrites your resume against Goodwill Industries of Central Texas's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Career Case Manager posting at Goodwill Industries of Central Texas — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Career Case Manager posting at Goodwill Industries of Central Texas — free, in seconds.
About the Role
The Career Case Manager supports clients by coordinating services for education, job training, and employment. This role involves developing service plans, providing follow-up support, and collaborating with internal and external professionals to help clients achieve their goals.
Responsibilities
- Maintain client caseloads by supporting resume building, job applications, interviewing, and employment-related soft skills.
- Maintain frequent contact with clients per agency policy.
- Develop individualized career plans with clients, identifying short and long-term goals and resources.
- Track and document client goal acquisition and support transitions.
- Apply knowledge of regional labor market needs and trends to support client career paths.
- Coordinate with social services professionals to support client employment stability.
- Intervene effectively in crisis situations, developing interventions and follow-up plans.
- Enroll clients in programs, obtain information, and complete reports to meet performance targets.
- Maintain complete and accurate client records in ECM and other databases, adhering to data entry requirements.
- Adhere to confidentiality protocols for electronic and paper files.
- Collaborate with the GCT Career Advancement Team and Business Solutions team.
- Ensure the quality and integrity of Career Advancement Services in ECM.
- Pull reports as needed for the department.
- Participate in community collaborations and inter-agency discussions.
- Act as Intake & Eligibility Specialist for the Outlying Career Center.
- Screen potential clients and conduct thorough intakes based on career or educational goals.
- Communicate programs and services, and connect clients to community resources.
- Maintain adherence to scheduling protocols by being physically present at the career center during assigned shifts.
- Manage and maintain positive working relationships with agency and staff at partner site locations.
Requirements
- Bachelor’s degree (or higher) in education, business, or a social services related field, or an Associate degree with a minimum of 1 year of relevant experience.
- Minimum of 1 year of experience working with socially disadvantaged individuals (un-housed, ex-offenders, low literacy, individuals with disabilities).
- Knowledge of client assessment skills, community resources coordination, career planning principles, employability skills, and crisis intervention.
- Valid driver's license, proof of valid insurance, and ability to travel for work.
- Ability to conduct and/or translate training sessions bilingually is preferred.
- Employment is contingent upon the successful completion of a pre-employment background check.
Skills
- Resume building
- Job searching
- Interviewing
- Employment-related soft skills
- Strengths-based/solution-focused assessment
- Individualized career planning
- Labor market analysis
- Social services coordination
- Crisis intervention
- Data entry
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Social media applications
- Client assessment
- Community resource coordination
- Career planning
- Employability skills
- Bilingual communication (preferred)
Location
- Central Texas
Work Type
- Full-time
Experience Level
- Minimum 1 year experience
Education Level
- Bachelor's degree or higher in education, business, or social services
- Associate degree with 1 year of relevant experience
About the Company
- Goodwill Central Texas is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.