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About the Role
The Commercial National Programs Adjuster contributes to Wawanesa's goals of delivering an exceptional and consistent claims experience through the fair and equitable adjustment of moderate to high complexity property claims. This role is responsible for applying and explaining policy coverages and documenting claim files, providing timely service and prompt management of claims from initial report to conclusion.
Responsibilities
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Adjustment of Commercial National Program property claims of moderate to high complexity.
- Review and interpret policy wordings, determine policy coverage, and effectively communicate with independent adjusters, brokers and other external stakeholders.
- Establish timely and accurate loss and expense reserves through the life of the claim through evaluation of relevant information from sources such as appraisers, independent adjusters, and contractors.
- Ensure a comprehensive investigation is conducted on all files to determine coverages and liability, while adhering to Wawanesa’s adjusting guidelines, and recognizing when to engage appropriate internal and external resources.
- Collect evidence to support recovery efforts.
- Coordinate and manage services with independent adjusters, vendors and External stakeholders, as required. contractors.
- Negotiating and conveying claim settlements within authority limits.
- Communicating claim decisions promptly and effectively, while still delivering exceptional customer service.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Demonstrating and maintaining knowledge and understanding of policy coverages, while complying with regional regulatory and licensing requirements (as applicable).
- Remaining current with legislative changes and trends in the insurance industry.
- Demonstrating proficient skills to review repair estimates and scopes.
Requirements
- 1-2 years of commercial and property insurance adjusting (Level 2).
- 2-5 years of commercial and property insurance adjusting, including litigation and large loss (Level 3).
- Ability to interpret and quantify property damage estimates.
- Demonstrated excellent customer service and stakeholder management on medium to complex claims.
- Demonstrated ability to act as an organizational representative to external stakeholders.
- Excellent communication skills; listening, written, and spoken.
- Excellent investigative and analytical skills.
- Strong problem solving and critical thinking skills.
- Demonstrated decision making with a strong ability to effectively communicate them to multiple stakeholders.
- Detail oriented with a high degree of accuracy regarding data entry.
- Excellent time management and organizational skills.
- Good negotiation, decision making and critical thinking skills as well as a willingness to improve.
- Strong teamwork skills with the ability to collaborate with others.
Skills
- Commercial and property insurance adjusting
- Interpreting and quantifying property damage estimates
- Customer service
- Stakeholder management
- Communication (listening, written, spoken)
- Investigative skills
- Analytical skills
- Problem solving
- Critical thinking
- Decision making
- Detail orientation
- Time management
- Organizational skills
- Negotiation
- Teamwork
Location
- Winnipeg, MB
- Wawanesa, MB
- Vancouver, BC
- Calgary, AB
- Edmonton, AB
- Lethbridge, AB
- Toronto (North York), ON
- Kitchener, ON
- Ottawa, ON
- Moncton, NB
- Dartmouth, NS
Work Type
- Hybrid
Experience Level
- Level 2: 1-2 years
- Level 3: 2-5 years
Education Level
- Post-secondary degree is preferred.
- Chartered Insurance Professional (CIP) designation is a strong asset.
Salary/Compensations
- $75,000 - $87,000
Benefits
- Annual bonus plan
- Leave of absence top-up programs
- Generous vacation time
- Personal days
- Premium free benefits
- Pension plan
About the Company
- Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
- Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.
- In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
- Wawanesa proudly serves more than 1.8 million members and is home to more than 3,000 employees across Canada.
- The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.
Equal Opportunity
- Wawanesa is committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believes that our strength lies in the diversity of our people – this is supported by having a representative workforce.
- We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
- We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
- All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
- The recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.