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About the Role
The Case Manager / Life Skills Coordinator promotes client wellness and autonomy through advocacy, assessment, planning, communication, education, resource management, and service facilitation. They also monitor and assess participants' life skills levels, offering guidance and support. Case Managers are classified as essential workers and accept responsibility for completing critical services on-site, even during emergencies.
Responsibilities
- Carry caseload and meet with clients weekly and as needed.
- Link clients with appropriate providers and resources.
- Escort clients to scheduled and unscheduled psychiatric/medical care.
- Ensure clients receive safe, effective, client-centered, timely, efficient, and equitable care.
- Maintain a non-judgmental, unbiased approach.
- Prioritize best practices for client safety and health in the face of immediate crises.
- Organize, facilitate, and escort for on/off-site activities.
- Manage a minimum of two ongoing groups and track client participation.
- Ensure the safe handling, service, and delivery of meals according to NYC Food Safety Guidelines.
- Conduct unit inspections and ensure proper follow-up, assisting clients as needed.
- Maintain client records as "audit-ready" at all times.
- Adhere to confidentiality protocols.
- Perform other duties as assigned by the Program Director and/or Supervisor of Social Services.
- Represent Lutheran Social Service of New York’s mission, values, ethics, and uphold agency Code of Conduct.
- Demonstrates commitment to social justice and promotes equity.
- Facilitates groups aimed at developing enhanced life skills.
- Researches community resources and recreational activities and makes referrals or organizes group activities.
- Organizes on-site art programs for holidays and coordinates artistic aspects of facility bulletin boards and community areas.
- Conducts client assessments and determines skills deficits.
- Provides skills training in areas including daily living, self-care, social relationships, housing, and money management.
- Assists clients with self-understanding, building self-esteem, and evaluating their life experiences.
Requirements
- Minimum of 2 years in Human Services.
- Working knowledge of issues related to homelessness, HIV, substance abuse, mental illness, and entitlements.
- Willing to participate in continuing education.
Skills
- Good spoken and written expression.
- Good time management skills.
- Able to handle multiple tasks and assignments at once.
- Able to adhere to the punctuality of a set schedule.
- Flexible, able to work some holidays and weekends.
- Able to establish therapeutic relationships with clients.
- Able to establish positive working relationships within LSSNY and with external agencies.
- Proficient in internet navigation, E-mail, and Microsoft Word.
- Crisis intervention skills.
- Familiarity with Health Insurance Portability and Accountability Act (HIPAA).
Location
- Brooklyn, NY 11215
Work Type
- Full Time
Experience Level
- 2 years
Education Level
- Bachelor’s Degree
Salary/Compensations
- $58,000.00 - $5,800.00 Salary/year
About the Company
- Lutheran Social Service of New York