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About the Role
The Strategic Partnerships team builds deep, long-term relationships with Whatnot sellers, guiding them to scale efficiently, elevate buyer experience, and innovate on the platform. This role sits at the intersection of partnership management, category strategy, and go-to-market execution. You’ll partner closely with your Category Lead, Marketing, Trust & Safety, and Product teams to turn seller insights into action and ensure your team delivers exceptional results for sellers and buyers.
Responsibilities
- Manage a defined book of business, developing and executing account strategies for sellers focused on quarterly growth, product adoption, and operational health.
- Drive sustainable seller growth by analyzing performance trends and using data-driven insights to identify new opportunities for GMV expansion, buyer engagement, and platform adoption.
- Deliver exceptional partnership management by building trusted relationships with sellers through consistent coaching, actionable feedback, and deep business understanding.
- Collaborate cross-functionally with Category Leads, Product, Marketing, and Policy teams to surface insights, influence roadmaps, and coordinate initiatives that support seller success and ensure a great buyer experience.
- Advocate internally for sellers by translating seller needs into clear business cases and working with cross-functional partners to unlock growth opportunities and address pain points.
- Execute with precision by managing multiple concurrent initiatives, prioritizing time, and ensuring projects stay on scope, on time, and deliver measurable impact.
- Contribute to team learning by sharing best practices, insights, and account learnings with peers to help scale Whatnot’s partnership excellence.
Requirements
- 5+ years of experience in partnerships, business development, account management, or client success, ideally within ecommerce, creator platforms, or marketplaces.
- Strong analytical and commercial skills with a proven ability to identify growth levers and execute data-driven strategies.
- Proficiency in Salesforce, Gong, Sigma, and other analytical or partnership management tools.
- Comfort with AI tools (Claude, ChatGPT, Salesforce automation, Gong AI, hex, etc.) and demonstrated ability to use them to improve efficiency and decision-making.
- Excellent communication and relationship-building skills; able to influence partners and internal stakeholders with clarity and confidence.
- High ownership and accountability; able to balance strategic thinking with hands-on execution.
- Proven project management discipline across concurrent workstreams.
- Adaptability, curiosity, and a low-ego, high-impact mindset.
Skills
- Partnerships
- Business Development
- Account Management
- Client Success
- Ecommerce
- Creator Platforms
- Marketplaces
- Analytical Skills
- Commercial Skills
- Data-driven Strategies
- Salesforce
- Gong
- Sigma
- AI Tools
- Communication Skills
- Relationship-building Skills
- Project Management
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 5+ years
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave: 16 weeks of paid parental leave + one month gradual return to work
About the Company
- Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.
- We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy.
- The people here are shaping how an entirely new industry develops.
- As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia.
- We move fast, stay close to our users, and focus on the work that drives the most impact.
- We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes.
- Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
Equal Opportunity
- Whatnot is proud to be an Equal Opportunity Employer.
- We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
- We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.