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About the Role

This position is responsible for all aspects of store operations, providing an exceptional shopping experience, ensuring a safe workplace, and maximizing company profitability by managing store operations.

Responsibilities

Manage all aspects of store operations.
Provide an exceptional shopping experience to every customer.
Ensure the store is a safe workplace and provides a safe shopping experience.
Maximize company profitability by managing store operations.
Read and review profit and loss statements to identify areas of improvement.
Utilize computer and point of sale systems for inventory management and cycle counts.
Maintain inventory integrity by supervising cycle count and inventory counting processes.
Assist the General Manager with human resources or loss prevention issues.
Supervise cash handling practices and communicate with the corporate finance department.
Coordinate facility management to ensure safety and security.
Assist the General Manager in managing controllable expenses and driving profitability.
Ensure brand and operating standards meet or exceed expectations.
Achieve and maintain store presentation standards.
Support and enhance customer service focus by creating a friendly, helpful, knowledgeable, and quick environment.
Engage customer focus during the pick-up and check-out process.
Handle claims and other KCM/MOD duties as needed.
Ensure maximum scheduling coverage, especially during peak traffic periods.
Interface with corporate headquarters employees.
Record and report inventory, HR, and cash office records.
Ensure web orders, including samples, are shipped.
Manage checkbook for P&L and assist with operational budget/spending.
Assist the stales team with resets, displays, and display credits.
Administer W/C matters, associated claims, and maintain OSHA logs.
Direct and supervise truck appointments, communicate scheduling, and manage scheduling issues.
Assist with customer pick-ups, auditing storage, and maintaining pre-sales/FDX.
Participate in sales resets in accordance with the warehouse team.
Review and assess associate performance.
Train, develop, supervise, and define workload for associates.
Ensure store adherence to COP/SOPs.
Manage direct reports to ensure performance.
Monitor associate retention and career development.
Address and document unsatisfactory performance and policy violations.
Ensure compliance with scheduling, hiring, payroll, and business planning processes.
Monitor, maintain, and follow company policies.
Support company expectations and systems.
Be available to open and/or close the store effectively.
Perform additional managerial duties as necessary.

Requirements

3-5 years retail management experience.
Proven ability to direct operations.
Ability to perform in a high volume, highly complex location.
Ability to demonstrate initiative and be a self-starter.
Demonstrated proficiency in recruiting, hiring, and training associates.
Excellent communication, interpersonal, and analytical skills.
Ability to exercise independent discretion and judgment in managing a fast-paced environment.
Ability to adapt to change with a sense of urgency.
Must possess excellent customer service skills.
Must work well under pressure.

Skills

Sales
Customer Service
Associate Education
Profit and Loss Statement Analysis
Computer Systems
Point of Sale Systems
Inventory Management
Cycle Counting
Human Resources
Loss Prevention
Cash Handling
Facility Management
Budget Management
Brand Standards
Operating Standards
Merchandising
E-commerce
Logistics
Performance Management
Training and Development
Disciplinary Action
Performance Counseling
Scheduling
Hiring
Payroll
Business Planning
Company Policies
Communication Skills
Interpersonal Skills
Analytical Skills
Independent Discretion
Judgment
Adaptability
Urgency

Location

Onsite

Work Type

Full-time

Experience Level

3-5 years retail management experience

Salary/Compensations

$20.99 - $40.41

Benefits

Bonus opportunities
Career advancement opportunities
401k with company match
Employee Stock Purchase Plan
Referral Bonus Program
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Other Insurance Plans
Paid vacation time
Paid sick time
Paid holidays
Personal holiday
Paid Volunteer Time Off

About the Company

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Equal Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.