Account Representative - State Farm Agent Team Member
Jim Saxton - State Farm Agent · Austin, TX, US
13 days agoImpress employers and recruiters.
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About the Role
As an Account Representative, you are vital to our daily business operations and customers’ success. You will help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.
Responsibilities
- Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service, responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Promote successful and long-lasting customer relations.
Requirements
- Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
- Experience in managing customer relationships preferred.
- Interest in marketing products and services based on customer needs.
- Communication skills - written, verbal, and listening.
- Dedicated to customer service.
- Able to anticipate customer needs.
- Able to effectively relate to customers.
Salary/Compensations
- Competitive salary
Benefits
- Licensing paid by agency
- Opportunity for advancement
- Paid time off
- Training & development
- Bonus based on performance
- Flexible schedule
About the Company
- The agency was opened in 2009 and currently leads a team of nine. The owner has been with State Farm since 1996, starting as a team member before moving into management and opening their own agency. The owner is a graduate of the University of Texas, where they studied Marketing and played football. The owner and their wife have two sons, and they enjoy building both strong teams and lasting customer relationships.
- Giving back to the community is a priority, with involvement on the Board of the National Football Foundation, local church activities, and support for various charitable organizations and community events.
- The agency offers licensing reimbursement, professional development, opportunities for career growth and advancement, and a strong commitment to work-life balance.
- The agency culture is competitive, family-oriented, and built on teamwork.
- Looking for someone who is self-motivated, dependable, and enjoys working with others. Ideal candidates are driven to grow, take initiative, and want to be part of a supportive, high-performing team.