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About the Role

The Food Program Supervisor oversees a comprehensive Food Program to address food insecurity among tenants. This role designs and implements responsive services, manages partnerships, and fosters independence and community building. The position provides operational leadership, ensures resource optimization, and promotes organizational policies and practices.

Responsibilities

Ensure staff receive regular supervision and adequate, ongoing training and education.
Conduct performance management, including coaching, mentoring, goal setting and progressive discipline.
Review and approve staff lieu time, sick time, vacation requests and resolve scheduling conflicts.
Conduct probationary and annual performance evaluations of each staff member.
Schedule and assign tasks, ensuring equitable workload distribution among team staff.
Ensure staff understand and adhere to organizational policies and procedures, and engage in policy review and development.
Oversee the hiring and orientation process for new staff.
Adhere to the responsibilities of a Supervisor under Neighbours’ Occupational Health and Safety Program.
Mediate disputes between staff members when necessary.
Ensure Program staff complete all required Treat notes accurately, thoroughly, and within established deadlines.
Ensure all Health and Safety documentation, including incident reports, is complete, accurate, thorough, and submitted in a timely manner.
Work with Support Services staff to build a strong cohesive team across all program areas.
Oversee the scheduling and facilitation of regular meetings of the Program Team.
Promote a culture of dignity, inclusion, and empowerment within all food-related services.
Work collaboratively with the Management Team to ensure efficient and effective organizational operations.
Monitor, evaluate, and report at Staff Meetings and other meetings as necessary.
Perform other duties as assigned by the Program Manager.
Be knowledgeable and up-to-date concerning trends, best practices, and emerging issues related to food insecurity and tenant needs.
Manage community kitchens and food-based programming that promote skill development in cooking, nutrition, and budgeting.
Ensure health and safety standards are maintained in all kitchens in accordance with Public Health requirements.
Engage tenants in program design and delivery, including opportunities for participation as peer leaders.
Coordinate food procurement, storage, and distribution to ensure consistent access to safe, nutritious food.
Plan monthly menus and order all supplies required for meal preparation, documenting and accounting for food restrictions.
Design, organize, and expand education and life skills programming related to food preparation, nutrition, budgeting, and food security.
Develop Community Workers: Food Access for training tenants on topics related to food and nutrition.
Oversee food bank supply distribution across locations and expand access and operations if appropriate.
Build and maintain community contacts, participate in sector networks, and explore collaboration opportunities.
Monitor program outcomes and adapt services to meet changing tenant needs and improve food security impact.
Organize food-related events and outings.
Involve tenants and the Tenant and Participant Advisory Committee (TPAC) in the planning and evaluation of the Food Program.
Coordinate and schedule staff across the organization to attend events, when necessary, in consultation with Managers.
Identify and assist in the resolution of conflicts and crises encountered within the program.
Identify food suppliers and set up accounts, ensuring best quality and prices.
Arrange service calls to ensure all kitchen equipment is functioning safely and efficiently.
Provide input into kitchen designs and large kitchen equipment purchases.
Ensure the inventory of kitchen supplies and food is maintained.
Ensure kitchen equipment is clean and in good working order, liaising with Maintenance Coordinators for necessary maintenance and replacement.
Prepare and recommend annual budget requests, authorize expenditures, monitor, and work within budgets.
Prepare and submit travel and expense sheets monthly.
Prepare and submit all Food Program related funding submissions for review and approval by the Program Manager.
Follow internal controls to review and approve income and expenditures.
Prepare reports and maintain data on program utilization as required organizationally and by funders.
Collaborate with and support the Grant Officer to identify and prepare applications for food and nutrition related activities.
Manage financial responsibilities related to the program, including ordering supplies, processing invoices, monitoring expenditures, and supporting budget tracking and accountability.
Ensure optimum use of resources to maximize program reach, impact, and sustainability.
Develop and recommend departmental strategies that align with the organization’s strategic plan.
Complete and maintain accurate group and individual notes in Treat.
Document any significant events, changes to services, health and safety, and risk management.
Be knowledgeable about and act within relevant legislation.
Model organizational values, policies, and professional ethics, and demonstrate commitment to the strategic direction.
Demonstrate active support for organizational direction and priorities.
Proactively engage in program and organizational change activities.
Model and promote a culture where everyone is accountable for meeting decisions and goals.
Identify and remove barriers to service excellence.
Participate in a work culture of positive thinking, initiative, and creativity.
Commit to improving professional knowledge to recognize trends and issues and deal with them effectively.
Develop and maintain collaborative working relationships with allied community agencies and professionals.
Participate in community committees and internal Neighbours committees as required.
Comply with the policies of Neighbours including those pertaining to the confidentiality of client information.
Participate in internal committees as assigned.
Keep the Manager informed and updated on relevant issues.
Participate in regular supervisory sessions with the Program Manager for performance review.

Requirements

Experience working with marginalized people and people with mental illness, particularly in facilitating consumer-run programs.
Experience in volunteer coordination and leadership development.
A successful police record check for Vulnerable Sector is required.
Candidates must be legally entitled to work in the country where this role is located.

Skills

Excellent verbal and written communication skills.
Ability to balance multiple competing demands in a busy environment.
Knowledge of food handling and food safety.
Understanding of data collection and analysis.
Skills and knowledge of recovery-based values and principles.

Location

Neighbours Community Homes

Work Type

Full-time
Flexible hours including weekends and evenings as required

Experience Level

Minimum 2 years’ experience providing direct supervision to staff.
2 years’ experience in operating community-based food programs.

Education Level

Bachelor's Degree in Nutrition Education, Chef Program, Hospitality, Hotel Management or similar discipline.

Benefits

Accommodations are available upon request for candidates with disabilities

About the Company

Neighbours Community Homes (Neighbours) works to address food insecurity among tenants through a comprehensive Food Program.
Neighbours may use AI-based tools to assist in screening and assessing applicants.