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About the Role
The Location Manager is responsible for the overall leadership, operational performance, and day-to-day management of the funeral home. This role oversees staff, facilities, financial stewardship, regulatory compliance, and service execution while also serving families as a licensed Funeral Director. Working in partnership with regional leadership, the Location Manager ensures the funeral home operates efficiently, upholds Milestone's standards of excellence, and delivers a consistently positive experience for every family served. Evening, weekend, holiday, and on-call responsibilities may be required.
Responsibilities
- Lead the day-to-day operations of the funeral home, ensuring exceptional service, professionalism, and operational excellence
- Supervise, coach, and support location staff while fostering a collaborative and high-performing team culture
- Coordinate scheduling and operational workflows to ensure seamless service delivery
- Maintain compliance with all applicable state and federal regulations, safety standards, and company policies
- Partner with regional leadership to achieve operational, financial, and customer service objectives
- Guide families through funeral and cremation arrangements with compassion, professionalism, and attention to detail
- Coordinate all aspects of funeral services, working closely with families, clergy, cemeteries, and other service providers
- Direct and oversee funeral and memorial services, ensuring every detail is executed with care and excellence
- Complete required documentation and ensure all arrangements comply with applicable regulations
- Perform embalming and other preparation duties, if licensed and as needed
Requirements
- Minimum of 3–5 years of experience in funeral service, hospitality, healthcare, or related field
- At least 1 year of experience in a leadership or management role
- Active Funeral Director License as required by state regulations
- Valid driver's license and satisfactory driving record
- Strong knowledge of funeral service operations and applicable regulatory requirements
- Excellent leadership, communication, organizational, and problem-solving skills
Skills
- Leadership
- Communication
- Organizational skills
- Problem-solving skills
- Funeral service operations
- Regulatory compliance
Location
- Jamestown, NY
Work Type
- Full-time
Experience Level
- 3-5 years of experience in funeral service, hospitality, healthcare, or related field
- 1 year in a leadership or management role
Salary/Compensations
- Competitive compensation
Benefits
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Holidays
- Retirement savings plan (401k)
- Employee Assistance Program (EAP)
About the Company
- Milestone Funeral Partners is one of the Northeast's leading funeral service organizations.
- At Milestone Funeral Partners, our employees are our greatest investment.
- Across every location, our leaders are committed to creating an environment where staff feel supported, trusted, and empowered to grow.
- We provide the tools, training, and opportunities needed to build rewarding careers while nurturing a culture of collaboration, respect, and continuous learning.