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About the Role
Partner closely with Operations and RCM teams to identify challenges, design scalable technology solutions, and continuously improve the systems and workflows that support both care delivery and revenue cycle performance. This role executes against defined priorities from requirements through design, configuration, build, testing, rollout, and support, spanning clinical systems and revenue cycle.
Responsibilities
- Build trusted working relationships with Operations and RCM leadership and the teams doing the day-to-day work.
- Understand workflows across patient intake, clinical documentation, care delivery, provider efficiency, order entry, charge capture, coding, claims submission, denials, payment posting, patient collections, and reimbursement.
- Identify where clinical, operational, and revenue cycle workflows break down across teams and systems.
- Translate operational pain points, clinical workflow needs, and RCM requirements into clearly defined, buildable solutions.
- Surface problems to the product owner with sufficient detail, evidence, and sizing for prioritization.
- Own priorities end to end, including change management, training, and follow-through.
- Configure, build, and optimize the EMR & Clinical Systems Platform.
- Design solutions that improve clinical workflows, operational efficiency, and revenue cycle performance.
- Implement workflows leveraging automation, integrations, APIs, and modern enterprise technologies.
- Translate clinical, operational, payer, billing, and reimbursement requirements into scalable system configurations and business rules.
- Rapidly prototype solutions using AI, low-code platforms, and automation tools.
- Partner with the broader technology team to productionize successful prototypes.
- Test thoroughly, roll out carefully, and support shipped solutions.
- Continuously reduce repetitive manual work through thoughtful technical design.
- Improve systems and workflows supporting patient intake, clinical documentation, care delivery, provider efficiency, billing, and reimbursement.
- Partner with Operations teams to make clinical and administrative workflows more efficient, reliable, and scalable.
- Partner with RCM teams to improve eligibility, charge capture, coding, claims, denials, payment posting, patient collections, and reimbursement workflows.
- Improve the flow of information between front desk, clinical, operational, billing, and finance teams.
- Investigate downstream revenue cycle issues originating in upstream clinical or operational workflows and address their underlying system causes.
- Ensure system improvements produce measurable clinical, operational, or financial outcomes.
- Build and maintain integrations between EMRs, clinical systems, practice management and billing systems, enterprise applications, analytics tools, clearinghouses, and third-party vendors.
- Partner with Analytics and IT to ensure reliable data flow across enterprise systems.
- Write integration requirements, business rules, data mappings, and operational workflows, and implement them.
- Troubleshoot system interactions and work vendor tickets to resolution.
- Support interoperability initiatives across the organization’s technology ecosystem.
- Prototype AI-enabled solutions to validate business value before broader implementation.
- Apply AI to clinical documentation, administrative workflows, payer interactions, revenue cycle processes, operational decision-making, and internal productivity.
- Communicate results, including what worked, what did not, and scaling requirements, to the product owner.
- Partner with fellow Solutions Leads and IT to roll successful solutions out across the organization.
- Build within the organization’s governance, validation, security, and human oversight standards.
- Monitor the clinical, operational, and financial impact of implemented solutions.
- Follow and help strengthen standards for workflow design, automation, integrations, and configuration.
- Document solution designs, configurations, business rules, and runbooks.
- Maintain a clear, current picture of built solutions, their functionality, and supported business processes.
Requirements
- 5+ years of experience in healthcare technology, clinical systems, revenue cycle systems, EMR platforms, healthcare operations, or a similar role.
- Strong understanding of EMR and clinical workflows, including patient intake, clinical documentation, order entry, provider workflows, and care delivery.
- Strong understanding of healthcare revenue cycle workflows, including eligibility, charge capture, coding, claims, denials, payment posting, patient collections, and reimbursement.
- Understanding of how clinical and operational workflows affect downstream billing and revenue cycle performance.
- Track record of shipping solutions by taking a defined problem from requirements through build, testing, rollout, and support.
- Hands-on experience configuring or optimizing EMR, practice management, revenue cycle, or other enterprise software platforms.
- Experience working with APIs, integrations, automation platforms, or enterprise applications.
- Strong systems thinking and process improvement skills.
- Comfort operating within someone else’s roadmap.
- Experience partnering with operational leaders, RCM teams, frontline users, and cross-functional stakeholders.
- Excellent communication and relationship-building skills.
- Curiosity about emerging technologies and a demonstrated willingness to continuously learn.
- Experience with athenahealth, Epic, eClinicalWorks, NextGen, or similar healthcare platforms (Preferred).
- Experience improving clinical workflows or revenue cycle processes through technology (Preferred).
- Familiarity with clearinghouses, payer connectivity, claims workflows, or healthcare interoperability standards (Preferred).
- Familiarity with SQL, Tableau, Google BigQuery, or enterprise reporting tools (Preferred).
- Experience with workflow automation or integration platforms (Preferred).
- Experience working directly with enterprise software vendors (Preferred).
- Experience implementing or scaling AI-enabled operational solutions and agentic workflows (Preferred).
- Multi-site healthcare experience (Preferred).
Skills
- EMR & Clinical Systems Platform
- Revenue Cycle Management
- Business Operations
- Enterprise Applications
- Workflow Design
- Systems Integration
- Automation
- AI
- Analytics
- athenahealth
- Epic
- eClinicalWorks
- NextGen
- APIs
- SQL
- Tableau
- Google BigQuery
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years of experience in healthcare technology, clinical systems, revenue cycle systems, EMR platforms, healthcare operations, or a similar role.
Salary/Compensations
- $100,000—$120,000 USD
About the Company
- Metro Vein Centers is a rapidly growing, multi-site specialty healthcare organization committed to delivering exceptional patient care through operational excellence, technology enablement, and scalable enterprise platforms.
- We are investing heavily in the technology that powers our business, specifically our EMR & Clinical Systems Platform, which supports patient care delivery and administration from scheduling through billing and reimbursement.
- The platform serves clinical, operational, and revenue cycle workflows.
- We are building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment.
- We proudly maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.
Equal Opportunity
- Metro Vein Centers is an Equal Opportunity Employer.
- We’re committed to creating a workplace where everyone feels seen, heard, and supported.
- We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
- This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination.
- Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency.