Veterinary Services Coordinator
Lollypop Farm, Humane Society of Greater Rochester · Fairport, NY, US
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About the Role
Lollypop Farm is seeking a full-time Veterinary Resource Coordinator to provide guidance and support to families and the community regarding access to veterinary care, low-cost spay/neuter services, and TNVR.
Responsibilities
- Provide high quality customer service
- Guide and support families with veterinary resources
- Build rapport with the veterinary community to strengthen partnerships
- Assist families with scheduling veterinary appointments, patient intake/discharge, and payment processing
- Manage client and patient care using Shelter Luv, Clinic HQ, and Google platforms
- Monitor, triage, and maintain messages for HOME Program, SNIP, TNVR, and Rescue programs, responding promptly
- Process and schedule SNIP applications and communicate with clients
- Exercise patience and empathy when interacting with individuals in difficult situations
- Act as a liaison between various departments including Community Outreach, Clinic, Admissions, and leadership
- Assist with capacity and scheduling for outside services in coordination with the Clinic Operations Manager and Medical Director
- Contribute to the planning and execution of community events
- Maintain monthly reports and statistics for current programs
- Create monthly invoices for volume clients
- Communicate with, educate, and schedule appointments for public TNVR clients
- Maintain good housekeeping standards
- Comfortably handle dogs and cats for intake and discharge
- Carry out responsibilities in accordance with company policies and applicable laws
- Observe all safety rules and regulations
- Perform other duties as requested
Requirements
- High school diploma or equivalent
- 2-3 years of customer service experience preferred
- Veterinary and animal care experience strongly preferred
- A combination of education and experience will be considered if aligned with the position
- Ability to communicate effectively in a high call volume environment
- Proficient in Microsoft Office
- Excellent attention to detail
- Strong interpersonal skills with a positive and compassionate attitude
- Skilled in delivering positive, clear, concise, accurate, and timely communications
- Excellent communication skills
- Able to prioritize tasks and adapt to change
- Must align with the company mission, vision, and core values
- Must align with the company's commitment to diversity, equity, and inclusion
Skills
- Customer service
- Communication
- Interpersonal skills
- Attention to detail
- Microsoft Office proficiency
- Adaptability
- Task prioritization
- Handling dogs and cats
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years customer service experience preferred
- Veterinary and animal care experience strongly preferred
Education Level
- High school diploma or equivalent
Benefits
- Generous paid time off (128 hours)
- 8 paid holidays
- Company contribution up to 6% toward retirement after meeting service requirement
- Comprehensive benefits package for health and professional growth
- Onsite emotional support
- 24/7 access to Employee Assistance Program
- Eligibility for Federal Public Service Loan Forgiveness Program
About the Company
- Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.
- Vision: A just and compassionate world for all animals.
- Core Values: Compassion, Communication, Flexibility, Commitment, Teamwork, Integrity, Respect.
- Lollypop Farm is a registered 501(c)(3) nonprofit organization.
Equal Opportunity
- EOE/ADA
- Commitment to Diversity: Lollypop Farm believes people are its greatest strength and promotes a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.