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About the Role
The Program Supervisor is responsible for the day-to-day delivery of safe and effective client care by leading front-line staff for their program, adhering to VON's philosophy, policies, and standards. Registration as a Kinesiologist with the provincial college is preferred.
Responsibilities
- Supervises and supports program staff, including PSWs, ensuring their performance effectiveness.
- Organizes work activities and staff responsibilities.
- Collaborates with the Manager in hiring, orientation, mentoring, and staff evaluation.
- Ensures new staff complete Mask Fit Testing and oversees re-testing per VON policy.
- Plans and participates in multi-disciplinary meetings, including client care/service plan and team meetings.
- Conducts new client intakes and inter RAI assessments according to VON policy, client needs, and funder requirements.
- Ensures client documentation is clear, concise, accurate, and appropriate per VON standards.
- Plans, implements, evaluates, and adjusts client-focused care/service plans based on changing client needs and VON standards.
- Ensures collection and reporting of statistical information (KPIs, performance metrics) for VON and funder obligations.
- Participates in health and safety training, including WHMIS, and applies knowledge in the workplace.
- Ensures program compliance with Health and Safety regulations and timely reporting of all workplace incidents.
- Conducts and records Disaster and Emergency Drills per VON policy.
- Ensures the program operates in accordance with VON Canada's quality and risk management framework and Occupational Health and Safety legislation.
- Promotes VON's goals and values and their role as an integrated community care provider.
- Promotes a safe and healthy workplace in accordance with the provincial Occupational Health and Safety Act and Regulations and VON's Safety Management System.
- Abides by all VON policies, work practices, and confidentiality policies.
- Works collaboratively with other staff in a team approach to service delivery.
- Develops effective relationships with clients and care partners.
- Liaises and communicates proactively and constructively with community partners/professionals.
- Develops effective relationships with staff across departments to ensure program delivery goals are met.
Requirements
- Post-Secondary Diploma in Health/Social Science discipline or equivalent.
- Minimum of 5 years of related experience in community and health-based care.
- Minimum of 2 years previous experience supervising staff with accountability for performance and results.
- Minimum of 5 years knowledge and experience in program planning, implementation, and evaluation.
- Experience or understanding of the not-for-profit healthcare environment.
- First Aid or CPR certification required.
- Experience working within a unionized environment is preferred.
- Community development, public speaking, and budgeting experience is an asset.
- Proficient in Windows OS and MS Office Suite programs.
- Ability to accept and facilitate substantial change.
- Demonstrated leadership abilities.
- Demonstrated commitment to working in an environment with high confidentiality and discretion.
- Demonstrated knowledge of the social and health care services network and community resources.
- Proven ability to build strong relationships within the community.
- Excellent oral and written communication skills.
- Strong organizational skills with an ability to prioritize, multi-task, and handle competing deadlines.
- Ability to problem-solve and adjust to rapidly changing priorities in a deadline.
- Strong attention to detail.
- Must have access to a personal vehicle for work.
- Must possess a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check is required.
- A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
- Ability to wear Personal Protective Equipment (PPE).
- Requires a detail-oriented approach in a dynamic environment.
- Physical activity includes lifting, carrying, bending, reaching, kneeling, walking, sitting, standing, and climbing stairs.
- Some tasks require fine hand movements.
Skills
- Leadership
- Communication (Oral and Written)
- Organizational Skills
- Problem-Solving
- Attention to Detail
- MS Office Suite
- Windows OS
- Community Development
- Public Speaking
- Budgeting
Location
- Remote
Work Type
- Regular
- Full-time
- On Call
Experience Level
- Minimum 5 years related experience
- Minimum 2 years supervisory experience
Education Level
- Post-Secondary Diploma in Health/Social Science discipline or equivalent
About the Company
- VON is a non-profit organization dedicated to providing integrated community care.