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About the Role
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Requirements
- Candidates must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
- Must be comfortable working in a fast-paced environment.
- Must be able to stand for 4 hours at a time.
- Must demonstrate a friendly and outgoing demeanor.
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Skills
- Multi-tasking
- Customer service
- Service recovery
- Verbal communication
- Account maintenance
- Sales
- Problem solving
Experience Level
- 1-2 years of experience in customer service or sales
Education Level
- High School graduate or equivalent
- Bachelor’s Degree in Hospitality
About the Company
- Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual.
Equal Opportunity
- We remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.