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About the Role
As a Mid-Market Account Executive on our founding go-to-market team, you will own the full sales cycle for multi-stakeholder IT and Security deals. You will partner closely with founders, product, and engineering to shape Serval's commercial strategy and define how AI transforms IT operations. This role is ideal for a high-performing seller experienced in fast-growing SaaS environments who enjoys building from the ground up and wants to play a meaningful role in category definition.
Responsibilities
- Own the full sales cycle, from pipeline generation to close, across key accounts.
- Develop deep customer understanding, mapping IT and Security org structures and aligning multiple stakeholders around business value.
- Deliver consultative, technical demos showcasing how Serval’s AI agents automate workflows across onboarding, access, and service requests.
- Collaborate cross-functionally with product, marketing, and engineering to shape roadmap and messaging based on customer feedback.
- Run a disciplined sales process, including pipeline hygiene, clear next steps, and accurate forecasting.
- Contribute to GTM playbooks by refining outbound motions, ICP definitions, and sales collateral.
- Represent Serval at industry events and customer meetings (travel approximately once per quarter).
Requirements
- 2–5 years of full-cycle B2B SaaS sales experience, ideally in an outbound-driven environment with consistent quota attainment.
- Proven success selling technical or workflow automation solutions to IT, Security, or Engineering leaders.
- Skilled at managing complex, multi-stakeholder sales cycles (1–4 months) with VP/C-suite decision-makers.
- High-agency operator who thrives in ambiguity, builds pipeline from scratch, and helps shape process.
- Exceptional communication, storytelling, and demo skills.
- Based in or willing to work from our San Francisco HQ five days a week.
- Travel to customers or events as needed.
Skills
- B2B SaaS sales
- Outbound prospecting
- Full-cycle sales
- Technical demos
- Consultative selling
- Workflow automation solutions
- API discussion
- Workflow builder discussion
- Automation platform discussion
Location
- San Francisco HQ
Work Type
- Onsite
- Full-time
Experience Level
- Mid-Market
- 2-5 years
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
About the Company
- Serval is an AI-native automation platform transforming how enterprises operate.
- We build intelligent agents that understand real-world workflows and execute them end-to-end, replacing manual processes and rigid legacy systems with adaptive, learning software.
- Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.
- At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows.
- Our agents reason, take action across systems, and continuously improve with usage.
- What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.