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About the Role
We are building an AI-led insurance distribution system that aims to be the inverse of the traditional human-led model. Our goal is to improve customer experience and eliminate friction by making humans more effective. We are growing rapidly, adding approximately 1,000 customers per month, and are seeking individuals to join our team to support this growth.
Responsibilities
- Act as the first point of contact for business owners, locating their accounts quickly and identifying their needs.
- Communicate precise callback times and ensure follow-through on all commitments.
- Manage and resolve lists of tasks including payments, documents, at-risk cancellations, and renewals.
- Execute multi-channel follow-up strategies (phone, text, email) to resolve issues.
- Track down necessary documents, payment links, or the correct personnel to resolve customer issues.
- Log call details and open items accurately for seamless team handoffs.
- Facilitate timely involvement of specialists for financing, coverage, or complex problems.
- De-escalate and resolve issues with frustrated customers.
- Identify recurring problems and suggest solutions to address root causes.
- Handle inbound and outbound calls throughout the business day, covering East Coast and West Coast customer needs.
Requirements
- Ability to work full-time, Monday–Friday, on-site in downtown San Francisco.
- Reliable attendance and punctuality.
- Legally authorized to work in the United States.
Skills
- Strong phone communication skills (clear, professional, patient)
- Basic computer proficiency (spreadsheets, email, phone systems, internal tools)
- Ability to multitask (talk and type simultaneously)
- Organizational skills to manage a high volume of calls and tasks
- Ability to remain steady and composed with frustrated individuals
- Problem-solving and follow-through capabilities
- Judgment on the phone to assess customer situations and needs
Location
- San Francisco, CA
Work Type
- Full-time
- On-site
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $23 - $26/hour
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Commuter benefits
- Team meals and snacks
- Overtime eligibility
About the Company
- Harper is an insurance technology company focused on serving small businesses.
- We are building an AI-led distribution system to address the failures of the traditional insurance market.
- We have experienced significant growth, adding approximately 1,000 customers per month.
- Our mission is to provide better insurance solutions for small business owners through technology and exceptional service.
Equal Opportunity
- Harper is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.