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About the Role
Supervises and coordinates the daily operations of a high complexity apartment community, multiple apartment communities, or mixed-use community. Responsible for maintaining the physical assets and performance of the property to achieve the highest possible net operating income while ensuring quality and service standards. Monitors regulatory compliance and company policies, and establishes communication systems between property associates and the Corporate Office.
Responsibilities
- Completes performance evaluations on supervised associates.
- Ensures the highest level of performance and professionalism of supervised associates.
- Responds to emergency situations, contacting appropriate Regional Managers or agencies as necessary.
- Supports and ensures timely input, proper use, and full utilization of on-site PC-based property management and time-keeping software systems.
- Assists in training of new associates and ongoing training of property associates.
- Prepares purchase orders and approves expenditures within specified budgetary guidelines.
- Reviews, understands, analyzes, and makes recommendations for vendor contracts to Regional Manager.
- Assists with the preparation of the annual operating budget for the property as well as projections.
- Reviews monthly operating results with Regional Manager and assists with the preparation of written variance reports.
- Assists with the development and implementation of a marketing plan for the property.
- Responsible for coordinating the advertising and promotional needs of the property to maximize marketing plans.
- Ensures that the property complies with affirmative marketing procedures and goals.
- Approves all applicants for residency, including eligibility for affordable housing programs.
- Approves all leasing documents and ensures that all application fees, deposits, and move-in monies are collected.
- Collects rent from residents, verifies amounts paid, accounts for discrepancies, and deposits rent daily.
- Sends verifying information to Corporate Office and follows up on any delinquent rents, initiating collection and/or eviction procedures as necessary.
- Meets with prospective residents, identifies their housing needs, and interviews them to determine eligibility.
- Shows vacant and model suites and property amenities.
- Quotes established rental rates and promotions.
- Makes follow-up calls, sends follow-up literature, and pursues rental status.
- Collects funds related to applications, security deposits, and rentals.
- Conducts move-out inspections of apartments, charges residents for applicable damages or unpaid fees, and prepares and approves related move-out documents.
- Sends verifying documentation to Corporate Office and maintains on-site records.
- Conducts move-in inspections to determine market readiness and implements housing quality standards.
- Performs interim unit inspections annually or as directed.
- Maintains a working knowledge of all maintenance programs and capital improvement projects.
- Ensures the proper and efficient operation of systems, preventive maintenance programs, housekeeping functions, and responses to resident service requests.
- Ensures compliance with housing quality standards.
- Coordinates with Engineering Department on all major maintenance issues.
Requirements
- Undergraduate Degree preferred.
- High school diploma / GED in General Studies or Associate Degree in General Studies.
- 5-7 years of required Supervisory and Property Management experience within multifamily.
- 5-7 years of preferred experience Multi-site Management.
- Preferred certifications include: Accredited Residential Manager (ARM), Certified Property Manager (CPM), Certified Property Manager (IREM), or Certified Property Manager (CAM).
- Required skills include: fair housing laws, affordable housing programs at select properties, and Microsoft Office Suite.
- Preferred skills include: Yardi, LRO, leadership/supervisory skills, and landlord/tenant knowledge.
Skills
- fair housing laws
- affordable housing programs
- Microsoft Office Suite
- Yardi
- LRO
- leadership/supervisory skills
- landlord/tenant knowledge
Location
- Lincoln at Bankside - 5 Lincoln Avenue
Work Type
- Full-time
Experience Level
- 5-7 years of required Supervisory and Property Management experience within multifamily
- 5-7 years of preferred experience Multi-site Management
Education Level
- Undergraduate Degree preferred
- High school diploma / GED in General Studies
- Associate Degree in General Studies
Salary/Compensations
- $ 109,000 - 152,460 annually
- Commensurate with Experience
Benefits
- Full benefits package
- Generous paid time off
- 401(k) with company match
- Growth and advancement opportunities
- Lucrative referral bonus program
- Incredible associate rental discount if you choose to live on-site
About the Company
- We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
Equal Opportunity
- Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.
- Drug free workplace
- We are proud to create a diverse environment and are proud to be an equal opportunity employer.