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About the Role
The Floater Case Manager fills in for Case Managers and other direct client service staff across the agency during vacancies or extended leaves. This role offers exposure to various family support programs for a quickly learning social services professional.
Responsibilities
- Develop positive relationships with families that foster connection, support, and trust.
- Partner with families to develop short and long-range stability, self-sufficiency and well-being goals.
- Provide counseling, crisis intervention, and referrals to services offered both within Compass and externally.
- Connect with families regularly through office visits, home visits, and phone/email/text contact.
- Work with family and Compass finance team to ensure timely payment of rent and rental subsidies, and help families to navigate any challenges that arise with their landlord/property manager.
- Maintain accurate and up-to-date client files and promptly enter case notes, assessments, and service plans in Compass’ Salesforce database and ONE System.
Requirements
- Fluency or a very high level of proficiency in Spanish and English.
- Valid CA driver’s license and ability to be approved as a Zipcar driver.
- Experience working with people in crisis and demonstrated understanding of issues facing homeless and low-income families.
- Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
- Experience in a public-facing field which requires extensive phone, email, and in-person communication with outside parties, for example: real estate, property management, sales, or community outreach.
- Outstanding work habits: punctuality, communication, reliability, cooperation, organization, professionalism.
- Ability to work independently and to juggle many responsibilities concurrently.
- Demonstrated commitment to diversity, equity, inclusion and belonging work.
- Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
Skills
- Spanish
- English
- Client services
- Trauma-informed care
- Relationship-building
- Networking
- Interpersonal communication
- Crisis intervention
- Referral services
- Rent and subsidy payment processing
- Client file management
- Case note documentation
- Assessment
- Service planning
- Microsoft Suite
- Salesforce
Location
- 37 Grove St, SF
- Civic Center area offices
Work Type
- Full-time
- Onsite
Experience Level
- Entry-level
- Mid-level
Salary/Compensations
- $33.33 per hour
Benefits
- 4 weeks of vacation in the first year, 5 in the second.
- Paid holidays, sick time, family leave.
- Health, dental, and vision insurance fully covered for employees and dependent children.
- Long term disability and life insurance.
- Retirement contribution (5% of salary after one year, vests during years 2-6).
- Membership in OPEIU/Local 29 union.
About the Company
- Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis.
- We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.
- Organizational Core Competencies: Accountable, Adaptable, Client-centered, Collaborative, Committed to Diversity, Equity, Inclusion, and Belonging, Resourceful.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- We are an equal opportunity employer and actively seek to recruit a diverse workforce.
- Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region.
- Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.
- Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency.
- Requests for reasonable accommodation apply to all aspects of the hiring process.