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About the Role

Omni Barton Creek Resort & Spa is seeking an Event Concierge to work directly with clients as an extension of the Banquet Operations and Conference Service teams, adding value beyond normal expectations and providing surprise and delight service to VIPs and group contacts.

Responsibilities

Add value to groups that is above and beyond normal.
Provide surprise and delight service to groups VIPs and contacts.
Be visible and available for our group contracts at all times.
Assist banquets and set-up team as needed.
Check Daily BEOs and Daily Event list and verify changes.
Meet daily with group contacts / clients and attend to their operational needs.
Serve as the assigned liaison between clients, group leaders and all Barton Creek departments to ensure a successful program.
Handle any unexpected challenges in a timely manner.
Communicate any and all changes made by the client(s) to affected departments.
Coordinate deliveries from the mail room in an expeditious and timely manner.
Check all rooms to ensure correct signage is in appropriate locations and that unused signage and equipment is out of guest view and moved to appropriate storage locations.
Check to ensure lights, temperature and ambiance meet the client and resorts standards.
Audit and inspect every BEO for proper room set up, AV set up, IT / Telecommunication set up and contact appropriate department to make corrections.
Ensure equipment is in good condition and test to insure it is functional.
Walk property daily at opening, closing and during events with a keen eye for detail.
Immediately notify Banquet Operations, Housekeeping and Engineering of any related issues of cleanliness and safety.

Requirements

Minimum age requirement of 18 years.
Must have the ability to lift up to moderate weight and stand/walk for the entirety of a shift.
Must have flexibility to work weekends, early mornings and late evenings.

Skills

Good verbal communication skills.
Word processor/computer skills experience.

Location

Barton Creek Resort & Spa

Work Type

Full-time

Education Level

High School Diploma or general Education degree required.

About the Company

Nestled in the scenic Texas Hill Country just minutes from downtown Austin, Omni Barton Creek Resort & Spa is a premier destination for luxury, leisure, and world-class hospitality.
Our associates are the heart of our success — a dedicated, passionate team who bring to life the warmth, elegance, and service excellence that define the Omni brand.
Joining our team means becoming part of a culture built on respect, gratitude, and empowerment.
Here, every associate has the opportunity to grow through comprehensive training, mentorship, and career advancement within one of the hospitality industry’s most respected companies.
From championship golf and award-winning dining to a rejuvenating spa and stunning natural surroundings, Omni Barton Creek offers an inspiring environment to work, learn, and thrive.
Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.