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About the Role
Serve as the go-to leader during your shift, ensuring a safe, secure, and seamless experience for guests and team members. Provide leadership, support, and immediate assistance where needed while helping ensure the hotel operates smoothly throughout the shift.
Responsibilities
- Manage daily hotel operations, including front desk, staffing, room inventory, guest service, and policy compliance.
- Delight guests with an upbeat and friendly attitude, responding promptly to inquiries and resolving issues efficiently.
- Assist across departments, supporting operational roles during breaks or high-volume periods.
- Monitor the property through walkthroughs to assess safety, security, and service quality, addressing issues promptly.
- Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
- Monitor guest satisfaction metrics and implement improvements.
- Supervise and support team members, monitor performance, provide coaching, and foster a positive work environment.
- Manage Security Operations, including property safety and acting as a law enforcement liaison.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Location
- On-Site
Work Type
- Full-time
Salary/Compensations
- Salaried Based Position
Benefits
- Complimentary meal during each shift.
- Complimentary parking.
- Discounted dry cleaning for work attire.
- Discounted membership at the on-site F45 Fitness Center.
- 110 nights of deeply discounted travel, with room rates as low as $40/night.
- Employee stock purchase program (ESPP) with a 15% discount.
- Paid parental leave for eligible Team Members.
- Personalized caregiving support services.
- Crisis concierge services.
- Free counseling and support through Employee Assistance Program (EAP).
- Generous paid time off (PTO).
- Variety of health plans.
- Retirement plans.
About the Company
- Exceptional Hospitality Starts with You.
- Join an Award-Winning Workplace Culture.
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way.
- Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.