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About the Role
This position will oversee a residential rental group in Toronto, with overall accountability for property operations, revenue growth, maintenance, resident service, and minor capital improvements. The role is focused on maximizing asset value through institutional-quality residential management, operational excellence, and strong resident relationships.
Responsibilities
- Oversee day-to-day property operations, ensuring high standards of service, maintenance, and resident satisfaction.
- Manage resident relations, addressing requests, complaints, emergencies, and retention/lease renewal initiatives.
- Supervise, coach, and train site staff while supporting performance management and policy compliance.
- Manage property financial performance, including budgets, expenses, revenue, financial reporting, and capital planning.
- Oversee leasing, rent collection, arrears, applications, renewals, and resident move-in/move-out processes.
- Monitor market conditions, rental rates, competitors, and revenue opportunities to support property performance.
- Coordinate maintenance, repairs, capital projects, vendors, contracts, inspections, and preventative maintenance programs.
- Ensure compliance with legislation, company policies, health and safety standards, and emergency procedures.
- Maintain accurate property records and documentation, using property management systems and conducting regular audits.
- Support sustainability initiatives, including energy efficiency, environmental safety, and community engagement.
Requirements
- 3+ years of related experience with residential property management, combined with a strong service ethic commitment.
- Preference for post-secondary education in real estate and/or CPM designation.
- Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook; knowledge of Yardi required.
- A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations.
- Strong verbal and written communication; builds effective relationships; professional, collaborative, discreet, and skilled in conflict resolution.
- Maintains a professional appearance and demeanor.
- Effectively manages deadlines, competing priorities, and change while maintaining accuracy and quality under pressure.
- Uses sound judgment, strategic thinking, and innovation to solve problems and adapt to change.
- A criminal verification check is required for employment.
Skills
- Property Management
- Resident Relations
- Staff Supervision
- Financial Management
- Leasing
- Market Analysis
- Maintenance Coordination
- Compliance
- Record Keeping
- Sustainability Initiatives
- Microsoft Office (Word, Excel, Outlook)
- Yardi
- Conflict Resolution
Location
- Toronto, ON
Work Type
- Onsite
Experience Level
- Senior
Education Level
- Post-secondary education in real estate
- CPM designation
Salary/Compensations
- $100,000 – $120,000 per year
Benefits
- Competitive total rewards package
- Comprehensive benefits
- Annual discretionary bonus
- Ongoing learning
- Mentorship
- Professional development opportunities
About the Company
- BGO is a global leader in real estate investment management, partnering with more than 750 institutional clients to invest in and manage high-quality real estate across office, industrial, residential, retail, and hospitality sectors.
- With a presence in 28 cities across 12 countries, BGO combines deep local expertise with global reach to unlock value in real estate markets worldwide.
- As part of SLC Management and Sun Life, BGO brings the strength, scale, and trusted expertise of one of the world's leading financial services organizations.
Equal Opportunity
- BGO strongly encourages applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.
- BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process.