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About the Role
This role focuses on coaching and mentoring new and veteran Design Consultants (DCs) to ensure their success. You will assist new DCs in solidifying product knowledge and processes, and support veteran DCs through ride-alongs and team meetings. Your growth as a coach is supported through collaborative development opportunities.
Responsibilities
- Provide support to new DCs on ride-alongs 5 days a week for the first 3-4 weeks of selling, and subsequently provide feedback/coaching that is specific and actionable.
- Support new DCs success by reviewing training items and coaching to opportunities that arise on appointments.
- Assist new DCs with reviewing client invoices to catch potential errors before order goes into production.
- Verify accuracy of window measurements while on ride-alongs.
- Provide the DSM with accurate, substantive, and timely written & verbal feedback, including issues seen in the field.
- Help instill good habits in new DCs such as time management, following processes, and timely email responses.
- Improve sales error occurrence and first-time installation rates by researching causes of DC errors, coaching DCs, and providing feedback in team meetings.
- Partner with installers to identify causes of measuring errors and assist with measuring workshops.
- Present product-related updates in team meetings as required.
- Help coordinate installer ride-alongs with new hires during training.
- Live the Core Values of Integrity, One Team, Excellence, Superior Client Experience and Passion, to Delight our Customers.
Requirements
- Well-defined relationship-based service skills with a demonstrated customer service orientation.
- Strong ability to manage competing priorities in a timely manner and multi-task in a fast-paced environment.
- Ability to learn quickly and be resourceful.
- Ability to understand and carry out oral and written instructions and request clarification when needed.
- Excellent interpersonal and communication skills.
- Ability to work independently and engage successfully in a team.
- Well-organized with attention to detail and consistent follow-through.
- High school degree or equivalent required.
- Proficiency with Microsoft Windows based platforms such as Word and Outlook.
- Reliable transportation, a valid driver’s license, and proof of insurance.
- Ability to travel overnight and commute back and forth daily.
- Can lift & carry up to 35 pounds.
Skills
- Coaching acumen
- Product knowledge
- Process knowledge
- Resourcefulness
- Interpersonal skills
- Communication skills
- Time management
- Attention to detail
- Microsoft Word
- Microsoft Outlook
Location
- Field-based
Work Type
- Full-time
- Hybrid
Experience Level
- 2 years of facilitate training experience preferred
- 3-5 years of retail or in-home sales support experience preferred
- Experience within window treatment industry preferred
Education Level
- High school degree or equivalent
- 2-year college degree preferred in a related discipline
Salary/Compensations
- $70,000 - $80,000
- Bonus: 5%
Benefits
- 4 weeks of world-class training
- State-of-the-art tools including a laptop, smartphone, product samples, and other resources
- Mileage Reimbursement
- Medical insurance
- Dental insurance
- Vision insurance
- Time off with pay
- 401(k) plan with employer matching
- Short-term disability benefits (company-paid)
- Long-term disability benefits (company-paid)
- Company-paid life insurance
- Company-paid accidental death and dismemberment insurance
- Opportunities to elect additional voluntary insurance plans
- Six weeks of paid parental leave
- Product discounts
- Access to various other exclusive discounts
About the Company
- 3 Day Blinds is a national retailer and manufacturer of custom-made blinds, shades, draperies, and shutters.
- Proud to be part of the Hunter Douglas family of brands.
- Over 40 years of experience helping transform clients' homes and workplaces.
- Offers a wide variety of products that add beauty and comfort to every space.
- Strives to create a culture of learning and opportunity, where employees feel passionate and connected to their work.
- Offers challenging and accelerated opportunities for growth.
- Aims to become the fastest growing, most loved, window covering company in the world.
Equal Opportunity
- Hunter Douglas is an Equal Opportunity Employer and complies with applicable employment laws.
- EOE/M/F/Vet/Disabled are encouraged to apply.