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About the Role
Provides care management services to program participants in need of assistance with medical, behavioral health, and social services in the community, under the supervision of the Director of Care Management Services Division or designee.
Responsibilities
- Identifies individuals in the community needing medical, behavioral health, and social services.
- Contacts assigned participants within 3 days of receiving the assignment.
- Maintains an active caseload of 45+ individuals.
- Prepares a Care Plan with participant goals for each participant.
- Obtains medical, behavioral health, and social services for participants based on their needs.
- Maintains regular contact with participants, including home visits as needed.
- Maintains accurate and updated records of all services provided to participants.
- Attends staff meetings and training sessions.
- Participates in community activities as a representative of the program when assigned.
- Is available to work outside regularly scheduled hours as needed.
- Performs other duties as assigned by the supervisor.
Requirements
- Ability to use thinking and reasoning to solve problems.
- Ability to perform work accurately and thoroughly.
- Ability to take care of customer needs while following company procedures.
- Ability to pay attention to the minute details of a project or task.
- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Ability to demonstrate professionalism conforming to a set of values and accepted standards.
- The trait of being dependable and trustworthy.
- Ability to communicate effectively with others using the spoken word.
- Ability to communicate in writing clearly and concisely.
- GED or Associate's Degree in Human Services or related field.
- A minimum of 2 years of experience working with Latinos connecting them with community services.
- Bilingual in Spanish and English.
- Demonstrated ability to work with other service providers.
- Basic knowledge of Microsoft Word.
- Able to provide own transportation and have a valid good standing NYS driver's license.
- Occasional standing, squatting, lifting of up to approximately 10 lbs. and frequent sitting.
Skills
- Spanish
- English
- Microsoft Word
Location
- Community
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- GED
- Associate's Degree
About the Company
- Ibero American Action League is committed to the policy of equal employment opportunity.
Equal Opportunity
- This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition, gender identity or expression, carrier status, domestic violence victim status, veteran status or status as a member of any other protected group or activity.