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About the Role
As an Enterprise Implementation Manager at Pinpoint, you will fully own a high volume of mid-market and enterprise implementations from end to end. You will steer timelines, manage technical complexity, and lead customers confidently through high-stakes rollouts, ensuring a positive onboarding experience.
Responsibilities
- Maintain accountability across implementations, ensuring deadlines are met and blockers are addressed.
- Own project management from kickoff through go-live, tracking milestones, managing risks, and keeping everyone aligned.
- Lead internal and external discovery to understand customer needs and design tailored implementation plans.
- Scope and shepherd HRIS integrations, including reading API docs, mapping data, and reducing engineering dependency.
- Coordinate internal teams across integrations, product, and support for timely delivery and clear communication.
- Act as a trusted advisor to enterprise customers, offering strategic workflow guidance and product best practices.
- Ensure a smooth handover to the Customer Success team post-implementation, staying involved through early adoption.
- Develop and deliver scalable customer training, including live sessions, train-the-trainer programs, and asynchronous enablement materials.
Requirements
- 3+ years leading large-scale B2B SaaS implementations end to end, across multiple different products.
- Experience with both enterprise and mid-market customers.
- Experience with HR or recruiting tech is a huge plus.
- Proven experience managing complex, multi-customer B2B SaaS implementations at scale (10+ concurrent).
- Balanced competing priorities, internal coordination, and technical complexity across diverse customer needs.
- Technically self-sufficient: comfortable learning from API documentation, using tools like Postman for troubleshooting, and reducing engineering dependency.
- Background in high-growth startup environments (50–250 employees) with rapid scaling and evolving processes.
- Experience working in a startup that doubled in size during tenure is a bonus.
- Structured project owner who builds milestone-driven plans, defines customer responsibilities, and manages risk.
- Experienced working with global customers and cross-functional teams (product, engineering, CS).
- Past examples of managing implementation risk, adjusting plans, unblocking tech issues, or driving change.
- Brings operational rigor and accountability to each project.
- AI-forward in daily work, actively using tools like Claude, ChatGPT, or similar for planning, research, communication, and training materials.
- Comfortable working in ambiguous, startup-style environments with evolving processes.
- Professional polish and presence; clear communicator who can command a virtual room.
- Based in the UK.
Skills
- Project Management
- API Documentation
- Data Mapping
- Customer Training
- Workflow Guidance
- Product Best Practices
- Risk Management
- Cross-functional Collaboration
- AI Tools (Claude, ChatGPT)
Location
- United Kingdom
- Remote
Work Type
- Full Time
- Remote
Experience Level
- 3+ years leading large-scale B2B SaaS implementations
Salary/Compensations
- £70,000 - £90,000 / year
Benefits
- Comprehensive healthcare (medical, dental, vision)
- Unlimited holidays
- Unlimited, immediate access to professional counseling via Spill
- Retirement contributions (401k or pension)
- Remote-first work environment
- Equity with real upside
- Fully paid parental leave (up to 16 weeks)
- Learning budget (annual funds for courses, books, etc.)
About the Company
- Pinpoint is a high-growth, bootstrapped HR tech start-up building software to help in-house recruitment teams attract, hire, and onboard talent.
- The company has a mature product, rapid growth, strong product-market fit, and happy customers.
- The team consists of 100 people spread across the UK and US.
- Pinpoint operates in a startup mode: fast-moving, lean, and sometimes ambiguous.
- Company values are important and reflected in how employees work, collaborate, and make decisions.