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About the Role
The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants by collecting dirty linens, transporting them to laundry, delivering clean linens, and retrieving trash. This role also assists with laundry functions, cleaning public areas, and special projects as assigned.
Responsibilities
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Work with Room Attendants with heavy items such as mattresses and linens.
- Deliver linens and other supplies to Room Attendants.
- Maintain the cleanliness and organization of floor closets and corridors.
- Respond to guests’ requests in a timely and efficient manner.
- Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
- Report needed repairs or unsafe conditions to supervisor.
- Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
- Minimize waste of supplies and amenities within all areas of housekeeping.
- Deliver lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
- Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
- Receive soiled linens and inspect for damaged or stained items.
- Fold and store clean linens, report damages to supervisor.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Ensure compliance with federal, state and local laws regarding health and safety services.
- Perform other duties as assigned.
Requirements
- Some previous housekeeping experience preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English is preferred; other languages beneficial.
- Basic reading, writing and mathematical abilities are preferred.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 75 pounds.
- Will be required to regularly use commercial cleaning chemicals.
- Will be required to work mornings, evening, weekends, and holidays.
- To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.
Work Type
- full-time
Salary/Compensations
- $24.09 - $26.60
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account (HSA) with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation & Sick Time
- Paid Parental Leave
- Company-Paid Life Insurance
- Company-Paid Short-Term & Long-Term Disability
- Hospital Indemnity, Critical Illness & Accident Insurance
- Educational Assistance
- Sonesta Hotel Discounts
- Additional Perks & Employee Discounts
About the Company
- We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast).
- With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
- We’re not just in the business of hotels, we’re in the business of people.
- We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
Equal Opportunity
- Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.