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About the Role
This is a founding role for our first dedicated talent acquisition partner. You will run full-cycle recruiting for US Go-to-Market teams (Sales, Marketing, Customer Success) and build the systems, processes, and hiring bar for the future. You will work directly with the executive team and have influence over company growth. Opportunities exist in onboarding, employer brand, HR systems, and people programs as the team scales.
Responsibilities
- Own GTM hiring end to end
- Run full-cycle recruiting for US Go-to-Market roles: intake, sourcing, screening, interview coordination, offer strategy, and close
- Build and maintain outbound sourcing pipelines for hard-to-fill roles
- Manage ATS for pipeline hygiene, stage definitions, reporting, and candidate data integrity
- Serve as the primary point of contact for candidates
- Design and roll out structured interview processes: scorecards, competency frameworks, interview loops, and debrief formats
- Enable hiring managers through training on interviewing and maintaining a consistent bar
- Define and report on key recruiting metrics: time to fill, pipeline conversion, source effectiveness, offer acceptance, quality of hire
- Implement the recruiting tooling stack (ATS, sourcing, scheduling, assessment)
- Reduce agency dependency by building an in-house sourcing capability
- Partner with leadership on headcount planning, role scoping, and compensation calibration
- Provide market intelligence on candidate trends, competitiveness, and areas for improvement
- Partner on new hire onboarding and the first-90-days experience
- Contribute to people programs and HR operations: HRIS hygiene, policy documentation, employee lifecycle workflows, and internal comms
- Support employer brand initiatives: careers page, job posts, candidate-facing content
- Collaborate with EMEA and Israel teams on cross-regional hiring and people initiatives
Requirements
- 5+ years of full-cycle recruiting experience
- At least 3 years in-house experience at a startup or high-growth technology company
- Demonstrated Go-to-Market recruiting experience (Sales, Customer Success, or Marketing roles)
- Proven outbound sourcing skills: ability to build pipelines, write effective outreach, and not rely solely on inbound applications
- Hands-on ATS ownership (configuration of workflows)
- Track record of building recruiting processes (e.g., introducing scorecards, redesigning interview loops, establishing reporting)
- Strong hiring manager partnership skills: ability to run effective intake meetings, challenge requirements, and maintain hiring standards
- Comfort with ambiguity and full ownership
- Excellent written and verbal communication skills
- Able to work from our NYC office 4 days per week
Skills
- Full-cycle recruiting
- Talent acquisition
- Go-to-Market recruiting
- Sales recruiting
- Marketing recruiting
- Customer Success recruiting
- Outbound sourcing
- ATS management
- Interview process design
- Hiring manager enablement
- Recruiting metrics reporting
- Recruiting technology implementation
- Employer branding
- Onboarding
- People operations
- HRIS administration
- Compensation benchmarking
- Offer structuring
- Equity conversations
Location
- NYC
Work Type
- Hybrid
Experience Level
- 5+ years of full-cycle recruiting experience
- 3+ years in-house at a startup or high-growth technology company
Benefits
- Competitive salary and equity
- Comprehensive medical, dental, and vision coverage
- 401(k), with company matching
- Top-tier in-office gear
About the Company
- Harmony gives every employee an always-on expert for every service request, inside the tools they already use.
- Deployed inside Slack and Microsoft Teams, its agents draw on a context graph connecting each employee's identity, devices, applications, and history, resolving requests across IT, HR, finance, procurement, and legal automatically, before a ticket ever opens.
- Harmony removes the manual work from enterprise service without removing the humans who should own the hard problems.
- Built for IT and HR teams that are done waiting for their service platform to catch up with the rest of the business.
Equal Opportunity
- Harmony is an equal opportunity employer.
- We celebrate the diverse backgrounds, perspectives, and experiences that make our team stronger.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other characteristic protected by applicable federal, state, or local law.