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About the Role

The Housekeeper provides comprehensive custodial services for San Francisco State University Housing facilities and performs lead work direction on an as-needed basis, primarily during peak operational periods. This position plays a critical role in maintaining a clean, safe, and welcoming environment for residents, staff, and guests, while supporting operational readiness during critical housing transitions.

Responsibilities

Perform the full range of custodial duties across housing and conference facilities to maintain a clean, safe, and sanitary environment
Clean and maintain residence halls, apartments, offices, lounges, kitchens, restrooms, and conference/event spaces
Perform unit turnover cleaning, including deep cleaning and sanitization of residential units to meet occupancy standards
Sweep, mop, vacuum, shampoo carpets, and perform floor care (strip, seal, wax, polish)
Clean and disinfect restrooms; replenish soap, paper products, and sanitary supplies
Dust and clean surfaces, fixtures, vents, walls, windows, mirrors, partitions, and furniture
Remove trash, recycling, and compost; transport to designated collection areas
Clean graffiti and maintain exterior walkways, stairwells, and entryways
Perform pre- and post-event cleaning and ensure proper room resets
Provide lead work direction during high-volume operational periods such as housing turnover
Assign and coordinate daily work for temporary and/or student staff
Train staff on custodial procedures, safety practices, and proper equipment use
Provide task-specific guidance to ensure timely completion of unit turns and project work
Monitor and inspect work for quality, completeness, and adherence to standards
Provide real-time feedback and direction to support productivity and efficiency
Assist with onboarding and training of seasonal staff
Communicate priorities, timelines, and expectations during fast-paced operational periods
Support large-scale operational efforts such as move-in/move-out, summer conferences, and break transitions
Coordinate workflow and task completion during high-volume periods
Set up and break down furniture and equipment for events and programs
Inspect facilities for cleanliness, readiness, and safety
Respond to custodial emergencies (spills, floods, biohazards, urgent clean-up needs)
Lock/unlock and secure facilities to ensure safety and access control
Perform minor maintenance (e.g., tightening fixtures, replacing bulbs)
Report facility issues, maintenance needs, and safety hazards
Operate and maintain custodial equipment (buffers, extractors, vacuums, carts, auto scrubbers)
Monitor inventory levels and notify supervisor of supply needs
Ensure proper handling, use, and storage of cleaning chemicals in accordance with SDS guidelines
Maintain equipment in safe working condition and report repair needs
Support sustainable and green cleaning practices
Provide responsive, courteous, and professional service to residents, guests, and staff
Communicate effectively with supervisors and team members regarding work status and needs
Support team-based assignments and collaborate with others as needed
Participate in staff meetings and training

Requirements

Ability to read and write at a level appropriate to the duties of the position
Ability to follow verbal and written instructions to ensure safety
Ability to operate and care for custodial equipment and supplies applicable to the position
Ability to use custodial systems such as those used to track work orders and two-way radios for communication
Ability to observe safety requirements and safe work practices and methods as required
Ability to perform work involving regular physical activity
Ability to establish and maintain cooperative work relationships
Some positions may require ability to move up to 50 pounds
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 17, 2017 as a condition of employment
Work is performed in residential buildings, including confined and public spaces
Exposure to cleaning chemicals, dust, and biohazards
Requires frequent walking, standing, bending, kneeling, lifting, and reaching
Ability to lift and move up to 50 pounds with or without reasonable accommodation
May work evenings, weekends, and holidays based on operational needs, including peak housing periods such as move-in and move-out
May be required to respond to emergency situations and be available for call back outside of regular working hours
Must adhere to campus safety protocols and use personal protective equipment (PPE)
This position requires the successful completion of a background check
Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire

Skills

Custodial Cleaning & Maintenance
Lead Work Direction (Seasonal)
Custodial Operations & Event Support
Equipment, Supplies & Inventory Management
Customer Service & Team Collaboration
Providing on-the-job training
Providing lead direction
Coordinating work in time-sensitive environments
Performing custodial or housekeeping duties in residential, hospitality, or institutional settings
Working in a university or student housing environment
Knowledge of green cleaning practices and sustainable custodial methods
Familiarity with work order systems and custodial tracking tools
Strong customer service skills
Ability to work in a diverse, student-centered environment

Location

San Francisco, CA

Work Type

Full-Time
On-site

Experience Level

2 years of custodial experience
Experience providing on-the-job training or lead direction
Experience providing lead or supervisory direction to staff
Experience supporting large-scale cleaning operations or facility turnovers
Experience working with temporary, seasonal, or student staff

Salary/Compensations

$41,532.00–$43,212.00 annually

Benefits

Medical
Dental
Vision
Pension
401k
Healthcare Savings Account
Life Insurance
Disability Insurance
Vacation and Sick Leave
State Holidays
Fee Waiver program

About the Company

San Francisco State University is a 100% Smoke/Vapor-Free Campus.
CSU is a state entity whose business operations reside within the State of California.
CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception.
While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

Equal Opportunity

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status.
Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.
Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised.
Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.