Field Service Technician I at Canon U.S.A., Inc. | NY, US | Rezi

Field Service Technician I at Canon U.S.A., Inc.

Field Service Technician I

Canon U.S.A., Inc. · NY, US

2 weeks ago

Field Service Technician I

Canon U.S.A., Inc. · NY, US

14 days ago
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About the Role

Canon USA, a leader in technology, solutions, and services, is seeking a Field Service Technician to deliver exceptional customer experiences and efficiency through routine maintenance of Canon-supported products, adhering to Service and Parts Standards.

Responsibilities

  • Report product failure trends and serviceability issues with supporting documentation to management.
  • Provide efficient, responsive, and accurate field, shop, or on-site maintenance to meet customer demands.
  • Maintain technical information, Field Service Reports, Expense Reports, and assigned Canon property.
  • Demonstrate strong customer communication and satisfaction skills.
  • Maintain the performance of assigned machines.
  • Contribute to achieving branch/district overall metric targets.

Requirements

  • High School diploma or equivalent experience required.
  • Basic understanding of internet environments.
  • Ability to successfully complete the 120-day introductory period and the PDIF new-hire class.
  • Ability to travel (valid driver's license and acceptable driving record necessary).
  • Must obtain security and/or other clearances required by customers to enter their premises.
  • Must be able to lift 50 pounds.
  • Must be active more than 50 percent of the time (walking, standing, stooping/kneeling).
  • Must be legally authorized to work in the United States.
  • Must reside in the United States at the time of hire.

Skills

  • Customer service
  • Technical information maintenance
  • Record keeping
  • Customer communication

Location

  • On-site

Work Type

  • Full-Time

Education Level

  • High School Diploma or equivalent

Salary/Compensations

  • $20.00 - $26.31 hourly

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k) Savings Plan
  • Discretionary profit sharing
  • Discretionary success sharing
  • Educational assistance
  • Recognition programs
  • Vacation
  • Employee referral bonus
  • Employee discounts
  • "Dress for Your Day" attire program
  • Volunteer opportunities
  • Canon welcome kit and official merch

About the Company

  • Canon U.S.A., Inc. is a leading provider of digital imaging solutions for consumer, business-to-business, and industrial markets in the United States, Latin America, and the Caribbean.
  • With global revenue of approximately $28.5 billion, Canon Inc. has ranked in the top-10 for U.S. patents granted for 41 consecutive years.
  • Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.
  • Learn more at www.usa.canon.com and LinkedIn.

Equal Opportunity

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.