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About the Role
We are looking for a Unit Claims Manager to join our growing Auto team. This position will fill an essential role in our team.
Responsibilities
- Directs and coordinates the activities of Adjusters and Customer Service Representatives related to the processing of claims in order to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
- Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
- Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
- Participate in the improvement of operational processes.
- Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
- Promote the brand image and business principles to partners.
Requirements
- At least 3 years experience in claims handling
- Demonstrated ability to coach and develop employee's skills and performance
- Strong decision making capabilities
- Excellent computer skills and knowledge
- Have a strong sense of personal responsibility
- Cares about people
- Create an open and honest environment
- Act with integrity
- Customer inspired
- Strive for excellence
Work Type
- Hybrid work model
Experience Level
- 3 years experience in claims handling
Salary/Compensations
- 87,200 - 106,600
Benefits
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- Pension offerings provide flexibility and long-term security for our employees beyond their careers.
- Defined benefit pension plan offering guaranteed income for life.
About the Company
- Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
- Pay at Intact is about much more than just salary.
- As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
- We acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
Equal Opportunity
- We are an equal opportunity employer
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
- We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
- We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.