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About the Role
Solutions Engineer focused on VoIP and unified communications, supporting the sales team in technical scoping, solution architecture, and closing business. This role requires a deep understanding of telephony, including porting, network readiness, hardware provisioning, and telecom regulatory requirements, layered on top of core Solutions Engineer skills.
Responsibilities
- Provide business value and technical sales support for assigned opportunities for VoIP/telephony related deals.
- Collaborate closely with Sales to clearly articulate Clio Cloud communication capabilities and App Ecosystem integration partners.
- Understand competitive landscape and differentiation, migration services, and industry best practices.
- Serve as the technical lead and owner of technical deal strategy, including VoIP-specific scoping such as number porting complexity, network readiness, hardware/desk phone requirements, and multi-office or high call-volume routing needs.
- Strategize with Sales to create business value, drive urgency, and contribute to revenue goals.
- Enable Sales to deliver targeted, business-value driven VoIP/telephony demonstrations, and meetings.
- Guide prospects and customers through VoIP migration planning, including porting timelines, cutover sequencing, carrier-specific considerations, and hardware provisioning.
- Serve as a knowledgeable resource on telecom regulatory and compliance topics relevant to presales conversations.
- Stay on top of industry news, AI tools, technology products, platforms, and partners to ensure deep industry and ecosystem expertise.
- Collaborate closely with Product, Customer Success, and Engineering teams to help collect, document, communicate, and influence product roadmap based on market/customer requirements.
Requirements
- 2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider, preferably in UCaaS.
- Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and network requirements.
- Creative problem solver with a proven track record of success.
- Ambitious, curious mindset to always work to find creative solutions to difficult problems.
- Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.
- Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.
- Comfortable delivering technical sales presentations, product positioning, and objection handling.
- Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.
- Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.
Skills
- VoIP
- Unified Communications (UCaaS)
- Telephony
- Number Porting
- Network Readiness
- Hardware Provisioning
- Telecom Regulatory Requirements
- Sales Engineering
- SaaS
- SIP
- Codecs
- Call Routing
- Bandwidth
- Latency
- Jitter
- Technical Sales Presentations
- Product Positioning
- Objection Handling
- Cloud Technologies
- APIs
- Security Infrastructure
- RingCentral
- Dialpad
- Zoom Phone
- 8x8
- Ooma
- Vonage
- VXT
- STIR/SHAKEN
- 10DLC Registration
- CCaaS
- ACD
- Contact Center Concepts
- Open-source telephony platforms
- Softswitch
- PBX Architectures
- AI
Location
- Vancouver
- Calgary
- Toronto
- Dublin
- Sydney
Work Type
- Hybrid
Experience Level
- 2+ years
Salary/Compensations
- Base salary range: $85,300 to $115,300 CAD
- On-target earnings (OTE): $113,800 to $153,800 CAD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy (encouraged 20 days off per year)
- $2000 annual counseling benefit
- RRSP matching
- RESP contribution
- Clioversary recognition program
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- We are dedicated to diversity, equity and inclusion.
- We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
- We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
- We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.