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About the Role
Team members play a vital role across various settings, working closely with others to ensure high-quality service and a well-maintained environment for clients. Through the Works Wonders program, 75% of labor hours within our contracts are designated for individuals with documented significant disabilities, providing meaningful employment opportunities. This position is within a secure facility and requires a Homeland Security background check.
Responsibilities
- Direct and coordinate staff activities to ensure contract goals and objectives are accomplished in the mailroom and scanning unit.
- Assist with developing training programs for employees and conduct cross-training.
- Interact with internal and external customers professionally and promote the mission of Goodwill.
- Prepare reports and documentation for maintaining postal and DDS records.
- Understand all phases of the DDS mailroom, scanning unit, and switchboard.
- Reconcile quality concerns with staff and mailroom manager, making corrections as needed.
- Assist with payroll and personnel documentation.
- Ensure employees perform job duties properly and use equipment safely.
- Support mailroom manager in maintaining a level of 75% disability for TIBH standards.
- Order, stock, and distribute supplies; ensure equipment is cleaned and properly maintained.
- Perform other duties as assigned.
- Provide mail processing and distribution service.
- Transform data by indexing and scanning documents.
- Ensure appropriate information from documents is input into the IRON DATA system.
- Perform quality control of each document.
Requirements
- High school/GED.
- Computer knowledge.
- Two years' experience in a mail processing center.
- Good communication skills for dealing with internal and external customers.
- Knowledge of US Postal regulations.
- Ability to handle high stress situations.
- Knowledge of Goodwill services, community resources, and business networking.
- Texas Driver’s License, liability insurance, vehicle in good working condition, and good driving record.
- Strong interpersonal, organizational, and communication skills.
- Hands-on experience with word processing and spreadsheet programs.
- Creative and flexible problem-solving abilities.
- Desire to work with employment and training services consumers, employees, and the public.
- Must be able to lift up to 15 pounds at times.
- Prolonged periods of sitting at a desk and working on a computer.
- Frequently required to walk, balance, stoop, kneel, crouch, and talk or hear.
- Ability to cope with and tolerate moderate levels of stress.
- Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.
- Ability to use hands and fingers to operate a telephone and keyboard.
- Post-offer background check is required.
Skills
- Mail processing
- Data indexing
- Document scanning
- Data entry
- Quality control
- Training program development
- Cross-training
- Customer interaction
- Report preparation
- Record maintenance
- Payroll processing
- Personnel documentation
- Equipment operation
- Supply management
- Computer proficiency
- US Postal regulations knowledge
- Interpersonal skills
- Organizational skills
- Communication skills
- Word processing
- Spreadsheet programs
- Problem-solving
- Stress management
- Vision adjustment
- Telephone operation
- Keyboard operation
Location
- Secure facility
Work Type
- Full-time
Experience Level
- Two years experience in a mail processing center
Education Level
- High school/GED
About the Company
- Works Wonders program designates 75% of labor hours for individuals with documented significant disabilities.
- Goodwill promotes meaningful employment opportunities, empowering individuals towards independence and community contribution.
- Encourages applications from qualified candidates with documented disabilities seeking stable and rewarding employment in a supportive work environment.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.