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About the Role
As an Account Manager, you will lead a dedicated team and oversee onsite custodial services. You will be responsible for delivering exceptional service, managing budgets, ensuring safety, and driving operational excellence. Building strong client relationships and inspiring diverse teams across the country, you will play a pivotal role in shaping the future of facilities management while advancing your career into a leadership position.
Responsibilities
- Lead revenue growth and ensure profitability for assigned accounts.
- Build and maintain strong client relationships through excellent service delivery.
- Provide strategic and operational leadership across a portfolio of commercial janitorial contracts within government and public sector environments.
- Manage, mentor, and inspire on-site teams to achieve performance goals.
- Identify and pursue new business opportunities to drive account growth.
- Conduct regular site visits and quality audits to ensure adherence to service and compliance standards.
- Oversee resource planning, scheduling, and workforce optimization.
- Recruit, onboard, and train team members to support operational success.
- Ensure compliance with safety standards and quality assurance protocols.
- Drive client satisfaction and long-term account retention.
Requirements
- Minimum of 2 years of management experience and directing a team in facility services or related field.
- Proficiency in Microsoft Office 365 and other software applications.
- Ability to effectively use hand-held computer technology.
- Proven experience in recruiting, training, retaining and managing employee performance, including progressive discipline.
- Strong communication skills with the ability to interact professionally with clients at all levels.
- Ability to maintain excellent relations with employees, clients, and customers.
- Familiar with health, safety and environmental management systems.
- A clear criminal record check is required for this role.
Skills
- Microsoft Office 365
- Hand-held computer technology
- Recruiting
- Training
- Employee performance management
- Progressive discipline
- Communication skills
- Client relations
- Health, safety, and environmental management systems
Location
- North America
Work Type
- Full-time
- Part-time
- Onsite
Experience Level
- 2 years of management experience
Salary/Compensations
- USD 75000 - USD 80000
Benefits
- Award winning safety culture.
- Supportive team environment with room to grow together.
- Employee Referral Program.
About the Company
- Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT) with a far-reaching presence across North America.
- We aim to provide our people with fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love.
- For over 75 years, the companies that form Dexterra Group have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities.
- Work That Matters, People Who Care.
Equal Opportunity
- Dexterra Group is an equal opportunity employer committed to diversity and inclusion.
- We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors.
- Accommodation is available upon request at all stages of the selection process.