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About the Role

The Safety Advocate provides a safe environment for clients, staff, volunteers, and guests of Larkin Street Youth Services. This role responds to on-the-ground crisis and emergencies to increase safety in and around Larkin Street’s housing programs, drop-in center, and offices, utilizing a trauma-informed perspective and de-escalating behaviors and risks with compassion and care.

Responsibilities

Monitor and anticipate potential safety and security problems, and attempt to prevent or defuse them through de-escalation techniques.
Maintain updated awareness of clients with restricted or modified access to services.
Redirect and ensure the exit of ineligible clients to secure the safety of the space.
Respond to emergency calls from assigned areas as needed.
Safely deal with or assist in dealing with any emergency situations.
Maintain a high level of awareness of surroundings.
Observe and identify unusual/irregular occurrences that may require closer examination to ensure the safety of facilities and persons.
Observe and safely intervene as appropriate in crises to ensure the safety of staff, clients, volunteers, and other visitors.
Monitor assigned area to identify safety hazards, report them, and intervene according to established procedures.
Comply with all Larkin Street’s safety requirements, policies, and requirements to ensure a safe work environment.
Check and secure buildings at the beginning and end of each day as instructed.
Perform checks of assigned areas (rounds) as needed.
Participate in emergency response and disaster preparedness training and drills.
Respond to crises and emergencies with urgency, occasionally needing to ascend/descend stairways quickly.
Safely and effectively de-escalate disruptive and/or aggressive persons using acceptable physical de-escalation and crisis prevention techniques.
Support special events and activities as assigned, including set up, breakdown, and monitoring.
Attend and support restorative re-entry meetings with clients.
Support in bag searches and metal detection “wanding” as needed.
Assist with janitorial services to maintain a clean and safe environment, including daily upkeep of the exterior of the facility.
Courteously assist guests and clients, providing information and responding to questions.
Maintain appropriate boundaries with clients and staff as outlined in the Standards of Conduct.
Maintain up-to-date information on internal programs to support guests.
Assist in implementing and enforcing program procedures and guidelines.
May need to move about the surrounding areas of their post for coverage.
Treat all clients with empathy, dignity, and respect.
Seek to understand the other person's perspective and experience.
Demonstrate the ability to work effectively across cultures and an openness to learning about unfamiliar cultures.
Participate in regular training and development opportunities.
Understand and follow the organization's programs, policies, and procedures.
Participate in relevant meetings supporting team communication and program capacity.
Write incident and modification of service reports as needed.
Collaboratively work with others to achieve team success.
Manage stress and pressure situations calmly and responsively.
Maintain the capacity to control reactions and awareness of how behavior impacts others.
Practice direct, respectful, open, and honest communication with colleagues.
Proactively seek support from team members or management.
Demonstrate cooperation with coworkers, management, and the community at large.

Requirements

Passionate about the Larkin Street Youth Services mission to end youth homelessness.
Skilled at being polite, diplomatic, and firm, especially in emergency and/or high-pressure situations.
Able to hold firm boundaries with staff and clients.
Able to work weekends and/or holidays as required.
Willing to complete guard card certification within three (3) months of hire.
Skilled at crisis de-escalation.
Willing to complete Crisis Prevention training within three (3) months of hire.
Certified in CPR/First Aid and/or willing to complete this training within three (3) months of hire.
Able to document situations in written reports.
Comfortable communicating using a variety of methods: computers, smartphones, iPads.
A self-starter and team player.
Colleagues describe you as compassionate, dependable, and patient.
Proficiency in a second language is a huge plus.

Skills

De-escalation techniques
Crisis prevention
CPR/First Aid
Written reporting
Computer, smartphone, and iPad communication
Teamwork
Compassion
Dependability
Patience
Bilingual proficiency (Spanish/English)

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

Not specified

Education Level

Not specified

Salary/Compensations

$25.00 per hour
+$1 per hour for overnight shifts worked
+$1.50 per hour for bilingual incentive pay

Benefits

Choice of Kaiser and Sutter medical plans, plus dental and vision.
Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
403(b) retirement plan with employer matching.
Flexible spending accounts for Healthcare and Dependent Care expenses.
Life Insurance.
Employee Assistance Program (EAP) for counseling services.
Health Advocate Service.
Paid Sabbatical following 5 and 10 years of employment.
Clipper Bay Pass - Commute for FREE!

About the Company

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.
Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area.
We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.
Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness.
Our team is skilled, diverse, and passionate.
Our culture encourages achievement and professional development, as well as teamwork and self-care.
Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.
For more information about us, visit www.larkinstreetyouth.org.

Equal Opportunity

Larkin Street Youth Services is an equal opportunity employer.
Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector.
We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class.
We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.
All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.