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About the Role
As a Regional/Division Manager, you will play a key leadership role in driving the success of our teams, clients, and employee-owned organization. You will lead and develop Supervisors, Account Managers, and Customer Service Representatives while creating an environment where people can thrive, collaboration is encouraged, and great service is the standard. If you’re a hands-on leader who enjoys building strong teams, improving how work gets done, and driving growth, we’d love to have you join us.
Responsibilities
- Lead and develop the region’s leadership team by recruiting, retaining, mentoring, and supporting high-performing Account Managers and Supervisors.
- Oversee key client relationships and growth opportunities, taking a direct leadership role with the region or division’s largest accounts and supporting strategies that strengthen client retention.
- Drive effective account management practices by ensuring consistent use of Service Timelines, Book Segmentation, and other tools that support proactive client service and retention.
- Develop and execute regional business strategies that support growth, profitability, staffing needs, and long-term retention goals.
- Monitor team performance and operational effectiveness, using key metrics and feedback to identify opportunities, improve processes, and ensure the region is delivering a high level of service.
- Champion quality, consistency, and innovation by identifying and sharing best practices, strengthening workflows, and supporting the adoption of new technology and agency-wide initiatives.
- Build a strong employee-owner culture and promote Marshall+Sterling, fostering collaboration across teams while representing the organization positively with employees, clients, and the community.
Requirements
- College degree preferred; high school diploma or equivalent required.
- Appropriate state insurance licenses and required continuing education.
- Active P+C insurance license preferred.
- Five years of related insurance or business experience, including one to three years of supervisory experience.
- Strong knowledge of insurance products and brokerage/consulting practices.
- Strong business, leadership, and strategic decision-making skills.
- Proficiency with Microsoft Office and email; Vertafore experience a plus.
- Valid driver’s license.
Skills
- Leadership
- Team Development
- Client Relationship Management
- Account Management
- Business Strategy
- Performance Monitoring
- Process Improvement
- Collaboration
- Microsoft Office
- Vertafore
Location
- Poughkeepsie, NY
Work Type
- Full Time
- Onsite
Experience Level
- 1-3 years supervisory experience
- 5 years related insurance or business experience
Education Level
- High school diploma or equivalent required
- College degree preferred
Salary/Compensations
- $100,000.00 - $150,000.00
Benefits
- Medical
- Dental
- Vision
- 401(k) with match
- Generous Paid Time Off (PTO)
- Thirteen paid holidays
- Company-paid life insurance for you and your dependents
- Employee assistance fund and programs
- Wellness perks
- Employee Stock Ownership Program
About the Company
- Marshall + Sterling is a 100% employee-owned company with roots dating back to 1864.
- Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most.
- Our vision of creating a future that’s safer and more secure drives everything we do.
- Innovation is imperative, and we constantly seek better, smarter ways to serve our clients and improve as a company.
- Collaboration is at our core, because we know we are stronger together.
- Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
- At Marshall + Sterling, you’re not just joining a company — you’re joining an inclusive culture built on integrity, impact, and people-first values.