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About the Role
Seeking Sales Managers for Southern California locations. This role involves training in La Mirada before returning to a home store to manage. The primary responsibility is to lead departments to exceed targets by ensuring effective guest engagement, regular one-on-ones, performance management, and sales floor leadership, all while maintaining high guest satisfaction.
Responsibilities
- Ensure the retail store team is fully staffed with the right number of people with the right talent to meet standard work expectations.
- Ensure coverage is scheduled to optimize productivity and efficiency.
- Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
- Recruit, lead, and develop all team members, fostering a culture of passionate, high-performance teams.
- Lead and develop a team of Supervisors to execute the Guest Engagement Model proficiency through a culture of coaching store teams daily.
- Take ownership of the sales floor and financial outcomes through execution of Sales and Operations standard work.
- Actively engage both team members and guests to assess execution of the Living Spaces Guest Engagement Model.
- Handle escalated guest situations and resolution.
- Identify gaps using scorecards and behavioral misses and create business plans for people and process.
- Set clear expectations and hold teams accountable for performance results.
- Inspire team members through coaching, mentoring, and leading by example.
- Host ongoing talent conversations that develop leadership skills to build store “bench”.
- Open and close the store as needed, including securing the building and enabling/disabling alarms.
- Generate energy within the store through recognition and transparent in-the-moment conversations.
- Perform the role of Sales Floor Leader, ensuring all guests are engaged and guided through the buying journey.
- Drive for results by developing dedicated focus around SOPs, retail processes, and procedures.
- Build a culture throughout the store that drives positive company expectations.
- Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
- Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
Requirements
- Bachelor's degree (B. A. or B. S.) or equivalent from a four-year college in business, design, retail management, sales, merchandising, or a related field preferred.
- 5 years of experience in a direct customer-interactive environment required; high volume.
- 3 years of management experience required.
- Proficient in Microsoft Office including Word, Excel, and PowerPoint.
Skills
- Sales Management
- Guest Engagement
- Performance Management
- Sales Floor Leadership
- Business Operations
- Coaching
- Mentoring
- Talent Development
- Microsoft Office Suite
Location
- Southern California
- La Mirada
Work Type
- Full-time
Experience Level
- 3 years management experience
- 5 years customer-interactive experience
Education Level
- Bachelor's degree preferred
- Equivalent combination of education and experience considered
Salary/Compensations
- $74,000.00 - $98,800.00
Benefits
- Medical (full-time only)
- Dental (full-time only)
- Vision (full-time only)
- 401(k) with Company match (full and part-time)
- Vacation (full-time only or as otherwise required by applicable law)
- Paid Sick Leave (full and part-time)
- Flex or Health Spending Account (for eligible full-time only)
- Employee Assistance Program (full and part-time)
- Holiday pay (full-time only)
- Life insurance (full-time only)
- Overtime pay available for eligible, non-exempt Team Members.
- Reimbursement for expenses as required by applicable law and Company policy.
- Team bonus based on meeting specific goals and KPI's.
About the Company
- Living Spaces is a company that participates in E-Verify, a system to verify identity and employment eligibility for newly hired team members.
Equal Opportunity
- It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.