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About the Role

As the VM & Retail Event Coordinator, you will play an active role in maintaining and elevating the highest level of visual standards in line with CHANEL global image guidelines. You will coordinate local market VM orchestration, boutique display refreshes, POS tool management and retail event production, moving beyond task support towards end-to-end project ownership, stakeholder coordination and governance of execution standards.

Responsibilities

Own and coordinate local VM orchestration projects, including window display planning, execution, follow-up and reporting across the UK network.
Maintain and challenge boutique VM standards in accordance with global guidelines, boutique needs and the expectations of Watch & Fine Jewellery, Fashion and Wholesale networks.
Carry out regular boutique display refreshes, building constant dialogue with retail and global teams to ensure local execution remains luxurious, accurate and commercially relevant.
Optimise and manage POS tools, including inventory management, maintenance, ordering, allocation, training and follow-up with boutique teams.
Animate the VM community and organise regular VM training with retail teams and wholesale partners to strengthen the consistency of display standards.
Collaborate with cross-functional teams to create visually engaging VM displays that align with global guidelines, business needs and the CHANEL client experience.
Provide regular feedback to global teams on local market needs through clear reports, observations and recommendations.
Establish regular visits to wholesale partners to support in-store merchandising, coaching, training and development of display standards.
Support retail event production from planning through to delivery, including supplier coordination, logistics, on-site set-up, installation, dismantling and post-event follow-up.
Coordinate with internal and external stakeholders, anticipating risks, managing timelines and ensuring clear communication throughout projects.
Code VM expenses in the finance system and maintain accurate administrative follow-up.
Place and track orders for POS tools, window decor, generic permanent VM tools and event production needs across all networks.
Ensure sustainable use of materials, recycling and repurpose wherever possible, supporting CHANEL’s net-zero commitment.

Requirements

Proven experience in visual merchandising, retail environments, event coordination or design, ideally within luxury retail
Strong attention to detail, with the ability to review VM execution critically and uphold high brand standards consistently
Confidence to be assertive when needed on VM display standards, while maintaining constructive relationships with boutique, retail and partner teams
Excellent communication, relationship-building and stakeholder management skills across internal and external partners
Strong organisational and project coordination skills, with the ability to manage priorities, timelines, suppliers, logistics and follow-up actions
Proactive and solution-oriented mindset, with the ability to anticipate issues and recommend practical solutions
Agility to reinforce the visibility of campaigns and product collections while contributing to the unique client experience at CHANEL
Proficiency in English

Skills

Visual judgement
SketchUp
Adobe Suite
AutoCAD
V-Ray
Lumion

Location

CHANEL Head Office, London
Boutique

Work Type

Permanent
Full-time

Experience Level

Experience in implementing visual merchandising strategies, event action planning and display techniques within an ultimate luxury brand environment.
Deeper understanding of the luxury retail industry, the standards demonstrated by an ultimate luxury brand and the seamless client experience delivered through regular market visits and activations.
Development of communication and negotiation skills through collaboration with different divisions and functional teams.

Education Level

Bachelor’s degree in marketing, architecture, graphic design, visual arts or a related field, or equivalent relevant experience

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines
Multiple Platforms to support across Wellbeing
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

CHANEL is committed to sustainability, which is one of its key performance drivers, embedded into its ways of working. The company requires continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across four key areas: Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity, and Promoting the autonomy of women.

Equal Opportunity

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.