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About the Role
As a Guest Experience Team Lead (GETL) at Impact Kitchen, you will set a high hospitality standard, ensuring guests enjoy their experience through positive interactions and community building. You will prepare beverages to high standards, act as a go-to resource for guest experience, and facilitate coaching and knowledge transfer to your team. This role supports management in the successful operation of the business and offers a natural progression to Restaurant Assistant Manager.
Responsibilities
- Leading and training the Guest Experience Team.
- Ensuring a best-in-class experience for new hires on their first day and during training.
- Preparing all beverages in a timely manner according to menu and customer specifications, including coffee and espresso-based beverages with superior latte art, tonics, tea, and wellness drinks.
- Executing and training on all Front of House positions to support a smooth service.
- Dialing espresso grinders daily and continually monitoring espresso quality.
- Accurately inputting orders through the POS system for efficient communication.
- Setting up and closing down the barista and smoothie stations, maintaining cleanliness and sanitization.
- Conducting above and beyond training for relevant team members.
- Supporting other restaurant tasks and teammates as required.
Requirements
- 1 - 5 years of team leadership experience.
- General understanding of food safety and public health practices.
- Availability to work days, evenings, and weekends as business requires.
- A commitment of at least 5 days per week and 30-40 hours per week is required.
- Ability to work in a standing position for extended periods of time.
Skills
- Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team-based setting.
- Interest in coaching and developing others.
- Ability to execute and thrive in a fast-paced environment.
- Exceptional time management and organizational skills with the ability to multitask when required.
- Food Handlers Certification (Preferred but not required).
- 1 year Barista experience (Preferred but not required).
Location
- Toronto
Work Type
- Full-time
Experience Level
- Team leadership experience
Salary/Compensations
- $21.50/hour
- Tip-pooling program (average $3-$7/hr)
Benefits
- Substantial discount on Impact Kitchen products
- Flexible scheduling
About the Company
- Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability.
- We focus on choosing local, ethically-sourced ingredients.
- Founded in 2015 by Josh Broun and Frank Toskan (co-founder of M·A·C Cosmetics).
- Operates 5 restaurants within Toronto’s core.
- Fuels many of the city's major sports teams and top athletes through catering and culinary programs and partnerships.
- Impact Kitchen is always looking for enthusiastic, passionate, service-oriented team members.
Equal Opportunity
- Impact Kitchen feeds a diverse community and is made stronger by a diverse team.
- We welcome and encourage applications from our entire community equally.
- As an Equal Opportunity Employer, the decision to hire is based solely on business needs, experience and future potential.
- Hiring is not determined or influenced by any classification of an individual as protected by the laws that govern the region for which the prospective individual would work within.
- This is true for all practices and policies within the employee journey/lifecycle.
- Impact Kitchen supports alternative ways to interview and encourages applications from individuals with disabilities.
- Should you require a reasonable accommodation, please indicate in your application.
- Both Impact Kitchen management and the applicant share responsibility to communicate and reasonably accommodate.