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About the Role
The Library Bar Team at The Lanesborough is seeking a Host Hostess to provide an exceptional guest service experience. This role involves general reception duties, up-selling and promoting menu items with passion for food and wine, and contributing to a memorable guest experience.
Responsibilities
- Provide an exceptional guest service experience.
- Perform general reception duties.
- Upsell and promote menu items using personal knowledge of food and wine.
- Remain calm at all times.
- Contribute to a memorable guest experience as a team player.
Requirements
- Experience in a similar role in a luxury establishment is essential.
- Excellent command of the English language.
- Immaculate grooming standards.
- Demonstrate drive and passion for Excellent Customer Service.
- Must be eligible to live and work in the UK.
Skills
- Excellent communication skills.
- Genuine care for guests.
- Hands-on approach to role.
- Passion for food and wine.
- Team player.
Location
- London
Work Type
- Full-time
Experience Level
- Luxury establishment experience required
Benefits
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities
- Employee Assistance Programme
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform
- Subsidised professional qualifications and certified training programmes
- Financial incentives via ‘Recommend-A-Friend’ scheme
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events
- Celebrating your important moments
- Retirement parties
About the Company
- The Lanesborough is an award-winning luxury hotel located near Hyde Park, Knightsbridge, and exclusive shopping districts.
- The hotel features 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the Library Bar and Garden Room, and the Lanesborough Club & Spa.
- Oetker Hotels are masterpieces in desirable destinations, known for elegance, local culture, and legendary European hospitality since 1872.