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About the Role
This is a posting for an existing job vacancy. We encourage all associates to always accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all the 7 Essentials of Customer Service Excellence, as directed by CGC and your Management team in addition to bringing the required skills of the position.
Responsibilities
- Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
- Serve guests using principles of outstanding customer service.
- Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required.
- Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to restocking, organizing stock rooms, checking all expiry dates on products, counting inventory.
- Organizes the chairs within the lounge area and seating area.
- Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
- Refill the coffee machine hopper with coffee beans.
- Checks, cleans and refills the condiment station as required.
- General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
- Uses the UKG clock to sign in and out for the assigned shift in a timely manner.
- Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
- Acts with purpose and intention – uses effective time management skills.
- Interact with customers and resolves customer complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including recording payment.
- Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
- Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
- Always follow all uniform and jewelry policies.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
Requirements
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent.
- Ability to understand, read, write, follow instructions and interact with customers and co-workers to assure customer satisfaction.
- Must be able to speak, read and write fluently in English.
- Must be bondable.
Skills
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
- Always maintains a professional appearance and demeanor
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations
Experience Level
- Up to one-month related experience or training
Education Level
- Completion of secondary school diploma
Salary/Compensations
- $21.50 per hour
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.
Equal Opportunity
- Canadian work experience is not a requirement for this role.
- Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.