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About the Role
The General Manager, F&B Outlets, leads the daily operation and business performance of Everdene, Riff Raff, Pool, and In-Room Dining. This is a hands-on leadership position responsible for guest experience and revenue performance, labor productivity, service standards, manager development, and operational execution.
Responsibilities
- Own daily operations across all assigned outlets.
- Maintain strong floor presence during key business periods.
- Set clear expectations and hold managers accountable.
- Ensure opening/closing procedures, checklists, pre-shifts, communication, and SOPs are consistently executed.
- Conduct regular manager meetings, coaching, and performance follow-up.
- Build a culture of accountability, ownership, and development.
- Drive daily execution against outlet revenue goals.
- Monitor revenue, covers, average check, food and beverage mix, upselling, promotions, and events.
- Review upcoming business forecast revenue, covers, and staffing needs.
- Identify revenue gaps early and develop actionable plans to address them.
- Develop strategies that increase guest spending while protecting the guest experience.
- Ensure each manager understands their financial performance and is accountable for their area of business.
- Own daily labor execution and staffing levels across all assigned outlets.
- Build schedules around forecasted business volumes and adjust labor in real time.
- Monitor labor percentage, overtime, productivity, COGS, comps, voids, waste, breakage, and operating supplies.
- Review operational variances and develop corrective action plans.
- Partner with leadership on staffing and efficiency opportunities.
- Own service standards and the overall guest experience.
- Ensure strong hospitality, engagement, anticipatory service, VIP recognition, and service recovery.
- Personally engage with guests and address recurring service issues.
- Monitor and act on guest feedback.
- Develop and coach managers and future leaders.
- Ensure managers understand their operational, financial, labor, and leadership responsibilities.
- Provide consistent, real-time coaching, feedback, and performance follow-up.
- Hold managers accountable for training and developing their own teams.
- Create a culture where leaders identify problems, develop solutions, and take ownership of results.
- Maintain proactive communication with Culinary, Banquets, Purchasing, Sales & Events, Front Office, Housekeeping, Engineering, Finance, and Hotel Leadership.
- Ensure events, VIPs, staffing changes, guest issues, product shortages, and operational priorities are communicated before they impact service.
- Ensure compliance with food safety, responsible alcohol service, sanitation, cash handling, safety, security, loss prevention, and hotel policies.
Requirements
- 5+ years of progressive F&B, restaurant, hotel, or hospitality management experience preferred.
- Multi-outlet and high-volume experience strongly preferred.
- Proven ability to lead and develop managers.
- Strong financial, revenue, labor, and cost-control knowledge.
- Strong scheduling and forecasting skills.
- Excellent guest recovery and problem-solving ability.
- Strong communication and organizational skills.
- High operational discipline and attention to detail.
- Strong business acumen and ability to balance service with profitability.
- Visible, hands-on leadership style.
- Ability to work effectively with Culinary and Hotel Leadership.
Skills
- F&B management
- Restaurant management
- Hotel management
- Hospitality management
- Multi-outlet operations
- High-volume operations
- Manager leadership
- Manager development
- Financial management
- Revenue management
- Labor management
- Cost control
- Scheduling
- Forecasting
- Guest recovery
- Problem-solving
- Communication
- Organization
- Operational discipline
- Attention to detail
- Business acumen
- Service delivery
- Profitability analysis
Location
- Onsite
Work Type
- Full-time
Experience Level
- Management
Education Level
- Bachelor's degree preferred
- Food Handler certification preferred/as required
- TIPS certification preferred/as required
About the Company
- At Virgin Hotels, we believe everyone should leave feeling better.
- We create memorable experiences through individuality, teamwork, hospitality, and exceptional service.