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About the Role
This is a posting for an existing job vacancy.
Responsibilities
- Prepare beverages according to customer specifications, including coffee, tea, and espresso.
- Serve guests using principles of outstanding customer service.
- Maintain stock levels of items within the micro market, including milk and cold beverages.
- Complete assigned side duties in a timely and efficient manner, such as replenishing the condiment cart, cleaning espresso machines, and washing smallwares.
- Organize chairs within the lounge and seating areas.
- Sanitize all high touchpoint surfaces every two hours, or when visibly soiled.
- Refill the coffee machine hopper with coffee beans.
- Check, clean, and refill the condiment station.
- Perform general cleaning duties, including washing, rinsing, and sanitizing smallwares, cleaning display cases, and rinsing the espresso machine.
- Maintain accurate records of discarded or diverted items and remove them to P1 storage.
- Keep items stocked based on sales volume.
- Use the WALTER clock to sign in and out for the assigned shift in a timely manner.
- Follow all Optimum Service Training techniques to ensure exceptional customer service.
- Act with purpose and intention, using effective time management skills.
- Interact with customers and resolve complaints politely and promptly.
- Use the Volante system to record sales and transactions, including payment.
- Check all items within the assigned area for expiration weekly and remove items past their best before date, following FIFO and FEFO procedures.
- Complete fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
- Replenish non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Interact with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
- Follow all uniform and jewelry policies.
- Follow all health and safety and quality assurance company policies.
- Complete 24/7 training within one month of start date, and annually thereafter.
Requirements
- Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
- Must always follow all health and safety and quality assurance company policies.
- Must complete 24/7 training within one month of start date, and annually thereafter.
- Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Frequently required to walk.
- Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision, and ability to adjust focus.
Skills
- Attention to Detail and Organizational Skills
- Effective and timely communication with both guests and internal stakeholders
- Exceptional customer service
- Professional appearance and demeanor
- Ability to work at a fast pace
- Ability to remain calm under pressure and deal with unexpected situations
- Time management skills
Work Type
- Full-time
Salary/Compensations
- $26 per hour
About the Company
- We are committed to offering competitive compensation and comply with all applicable pay transparency legislation.
- Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process.
- Canadian work experience is not a requirement for this role.
- Artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.