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About the Role
The Store Manager is responsible for establishing and maintaining customer service, overseeing, and being accountable for the operation of a store. This includes ensuring maximum sales and profitability through merchandise, inventory, expense control, employee management, and managing operating costs and shrinkage. The role also involves employee training, managing company funds, vehicles, and equipment.
Responsibilities
- Analyzes and measures business trends; develops and implements plans to maximize sales and meet or exceed goals.
- Controls shrinkage, expenses, and payroll.
- Ensures appropriate merchandise stock levels, presentations, signing, and assortment.
- Reviews store trends and recommends and initiates changes for maximizing goals.
- Ensures compliance with all policies and procedures.
- Evaluates and reacts to performance issues; completes and administers employee reviews.
- Trains and develops store employees in all aspects of the business.
- Handles and resolves issues between employees and customers or among employees.
- Monitors and assists in Accounts Receivable collections.
- Maintains merchandising standards, display presentation, signing standards, and monitors inventory levels.
- Plans and assigns daily goals, tasks, and assignments, assuring proper completion through follow-up.
- Monitors sales performance and adjusts strategies as needed.
- Manages all office tasks including management of funds and media, receiving, inventory, payroll, and writing the employee schedule.
- Communicates with all staff.
- Routinely contacts and visits customers to foster improved communications and build relationships.
- Ensures each customer receives outstanding customer service by providing a customer-friendly environment.
- Implements and maintains guest service standards.
- Ensures all store employees are performing according to job function.
- Performs any duties which may be assigned by a Supervisor.
Requirements
- Demonstrates honesty and trustworthiness.
- Possesses cultural awareness and sensitivity.
- Demonstrates a sound work ethic.
- Possesses strong analytical and problem-solving skills.
- Demonstrates attention to detail.
- Uses reason, even when dealing with emotional topics.
- Displays a willingness to learn new skills to improve job performance.
- Promotes a harassment-free environment.
- Openly supports the organization’s goals, values, and policies.
- Ability to teach, coach, inspire, mentor and empower others.
- Ability to deal with frequent changes, delays, or unexpected events.
- Willingness to accept responsibility; follows or exceeds organizational standards.
- Ability to process information and merchandise through computer system and POS register system.
- Ability to communicate with associates and guests.
- Ability to read, count, and write accurately to complete all documentation.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store (with exception of working in the machine shop).
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 lbs.
- Must maintain regular and prompt attendance.
- Attitude that supports the Company’s goals and values.
Skills
- Excellent customer service and interpersonal skills
- Effective verbal and listening communication skills
- Effective time management skills
- Knowledge of automotive parts, equipment and systems
- Ability to work varied hours/days to oversee store operations
- Willingness and ability to work additional hours as needed (including weekends and holidays) and travel to various company locations
Location
- Austin, TX
Work Type
- Full Time
- Onsite
Experience Level
- Five (5) or more years’ experience in automotive retail management; or equivalent combination of education and experience
Education Level
- High school diploma or general education degree (GED); or equivalent combination of education and experience
About the Company
- A-Line Auto Parts