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About the Role
CARFAX is seeking a Fraud Operations Specialist to help millions of consumers make more-informed decisions by ensuring accuracy and integrity in our products and services. This role involves protecting customers and the company through diligent security protocols and fraud prevention measures in a fast-paced, collaborative environment.
Responsibilities
- Serve as the primary point of contact for security inquiries, enforcing safety protocols and business rules while maintaining a professional customer experience.
- Support security policies and fraud prevention measures to protect accounts and prevent revenue leakage.
- Enforce security standards and manage sensitive customer data in compliance with confidentiality guidelines.
- Analyze fraudulent user behavior and data to investigate, identify trends, and mitigate suspicious activity.
- Support background and account verification optimizations.
- Track emerging fraud trends and pattern anomalies to strengthen platform security.
- Partner with cross-functional teams and risk analysts to share insights, optimize workflows, and build best practices.
- Maintain meticulous case documentation and generate data-driven operational reports.
- Synthesize risk findings and present clear summaries and actionable recommendations to leadership.
- Identify process bottlenecks and implement solutions to optimize team efficiency.
- Monitor and inform internal compliance policies, security standards, and business rules.
- Respond to active security incidents to minimize operational impact and protect customer data.
Requirements
- 1–3+ years in customer service, risk operations, or call center environments.
- Advanced proficiency in Microsoft Excel.
- Experience with Salesforce or similar CRM tools preferred.
- Proven track record of consistently meeting or exceeding internal and external Service Level Agreements (SLAs).
- High attention to detail with strong pattern-recognition and problem-solving skills.
- Exceptional written and verbal communication skills; ability to document complex technical cases clearly.
- Comfortable navigating change, testing new operational strategies, and adapting quickly to evolving business needs.
Skills
- Microsoft Excel
- Salesforce
- CRM tools
- Pattern recognition
- Problem-solving
- Written communication
- Verbal communication
- Spanish language skills (conversational or fluent) are a strong plus
Location
- London, ON
Work Type
- Hybrid (3 days in office per week)
Experience Level
- 1-3+ years
Salary/Compensations
- CAD $45,500 to $65,000 annually
Benefits
- Competitive compensation
- Comprehensive healthcare coverage
- Generous time-off policies
- 4-Day summer work weeks
- Winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
About the Company
- CARFAX is mission-focused on helping to grow a brand built on accuracy and integrity.
- We help millions of consumers make more-informed decisions every day.
- We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.
- CARFAX believes in the power of teamwork and values in-person interactions.
- Recognized as a 10X Virginia Business Best Places to Work, 10X Washington Post Top Workplace, 3X St. Louis Post-Dispatch Best Places to Work, and 9X Washingtonian Great Places to Work.