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About the Role
Confido is seeking a Director of Implementation to own the end-to-end onboarding experience for new customers. This high-impact individual contributor role involves turning signed contracts into live, thriving deployments by working closely with customers, product, CS, and sales teams to design scalable implementation processes. The ideal candidate has managed complex enterprise rollouts and thrives on structured problem-solving.
Responsibilities
- Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
- Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
- Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
- Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments
- Develop training programs, documentation, and onboarding materials that get users up to speed fast
- Run live onboarding sessions and workshops tailored to different user personas
- Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption
- Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteria
- Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity
- Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time
- Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
- Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
- Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input
Requirements
- 8+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding
- Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
- Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
- Technical curiosity and comfort: you should be able to dig into data, configure software, and troubleshoot without hand-holding
- Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity
Skills
- Project management
- Stakeholder management
- Software configuration
- Training development
- Process improvement
- Cross-functional collaboration
- Technical troubleshooting
Location
- New York City
Work Type
- Onsite
Experience Level
- 8+ years
Benefits
- Equity
- Fully paid health coverage through Aetna
- Top-tier dental and vision coverage through Guardian
- Carrot Fertility Pro
- 12 weeks of paid parental leave
- Unlimited PTO
- 401(k) through Vestwell
- Paid relocation support
- Fully equipped workspace from day one
- Team perks — catered Friday lunches, team dinners, and unlimited coffee + snacks
About the Company
- Confido is the AI infrastructure powering modern CPG — the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning.
- Finance, accounting, sales, and operations, unified in one system for the first time.
- We're growing 5x year over year with a small team in New York City; the people who join now will shape the product, the culture, and the company itself.
- If you want your work on shelves everywhere — and outsized ownership while you build — we'd love to meet you.
Equal Opportunity
- Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.