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About the Role

UTA seeks a Director, Creator Program Management, to lead the day-to-day operations of a large-scale creator ambassador program for a major beauty retailer. This role involves client-facing responsibilities, operational oversight, and strategic input to ensure the program runs smoothly at scale.

Responsibilities

Serve as a client-facing member of the team, participating in client meetings and contributing to performance interpretation and strategic recommendations.
Support the client-facing reporting narrative, including inputs for Quarterly Business Reviews (QBRs).
Serve as a day-to-day point of contact for Sephora agency team members and creators, overseeing communication, timelines, and asset feedback.
Escalate major risks, scope issues, or commercial needs to the VP/Executive Sponsor and Client Director.
Own the day-to-day program across its full scope, aligning strategy to execution and solving operational issues in real time.
Own scope control and risk management, governing change requests and maintaining protocols for missed deadlines, quality issues, creator drop-off, and brand safety escalations.
Own P&L visibility for the program, including tracking of the agency fee across the full annual campaign slate.
Support the Alumni program, including ongoing engagement strategy and refinements.
Partner with Tech Leads to build and maintain program infrastructure (Creator IQ, Airtable), ensuring data accuracy.
Run day-to-day program operations and own the master schedule, including the annual application and selection cycle.
Coordinate creator onboarding and oversee briefs, submissions, approvals, and campaign flow across various campaign types.
Oversee milestones, dependencies, review SLAs, and status reporting; manage feedback through a single system.
Collaborate with Legal, Ops, and Research to keep vetting, contracting, and compliance processes on track.
Direct and mentor the Project Management Coordinator, Creator Relations Managers, and other team members supporting the program.

Requirements

Bachelor's degree or equivalent practical experience.
7+ years of relevant experience in influencer/creator marketing, talent partnerships, or account/client management within an agency, media, or entertainment environment, including senior-level, client-facing experience.
Demonstrated experience running high-volume operational programs (e.g., application cycles, vetting, onboarding, or comparable logistics) at scale, with strong attention to detail.
Deep knowledge of the creator economy and platforms such as TikTok, Instagram, and YouTube.
Familiarity with creator/influencer marketing platforms (e.g., Creator IQ) and program management tools (e.g., Airtable).
Strong financial and commercial acumen, including experience tracking budgets, fees, or program P&L.
Excellent client-facing communication skills, with the ability to synthesize data into clear, client-ready reporting and strategic recommendations.
Highly organized, with the ability to operate as both a strategic and hands-on leader across multiple concurrent workstreams in a fast-paced environment.
Preferred experience in the beauty, retail, or CPG creator marketing space.
Preferred experience standing up or scaling a creator/ambassador program.
Preferred experience with agency fee tracking or billable program financial management.
Working knowledge of invoicing/PO systems (e.g., Coupa) in an agency context preferred.

Skills

Influencer/creator marketing
Talent partnerships
Account/client management
Program management
Creator economy
TikTok
Instagram
YouTube
Creator IQ
Airtable
Financial acumen
Commercial acumen
Client-facing communication
Reporting
Strategic recommendations
Project management
Risk management
Scope control
P&L management
Beauty marketing
Retail marketing
CPG marketing
Invoicing/PO systems

Location

Los Angeles

Work Type

Full-time

Experience Level

Director
Senior-level

Education Level

Bachelor's degree or equivalent practical experience

Salary/Compensations

$150,000 to $160,000

Benefits

The unique and exciting opportunity to work at one of a leading global entertainment companies
Access to the tools, leadership, and resources you will need to create and drive a center of excellence
The opportunity to do the best work of your career
Work in an inclusive and diverse company culture
Competitive programs to support your well-being
Experience working in a collaborative environment with room to grow

About the Company

UTA is a premier global talent agency built for the future of media and entertainment.
The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market.
UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent.
Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more.
It is based in Los Angeles with offices in the U.S., London, and Munich.
For more information: https://www.unitedtalent.com/about/

Equal Opportunity

UTA and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers.
https://www.unitedtalent.com/privacy-policy