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About the Role
Responsible for explaining and demonstrating vehicle features and technology to customers at the beginning of the sales process.
Responsibilities
- Greets customer and determines make, type, and quality of vehicle desired
- Educates customer on current product line options and basic product specifications
- Provide product information (brochures) for customers when requested
- Demonstrate vehicle features and technology features to customer
- Educate customer on optional equipment available for purchase
- Answers questions about the vehicle, technology, and features
- Conducts test drives
- Conducts facility tours (service, parts)
- Conduct training classes for current customers on technology
- Provides assistance to customers as needed
- Works closely with salesperson
- Supports sales team as needed
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Records all hours worked accurately in company timekeeping system
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
- Other duties as assigned
Requirements
- Previous sales and/or customer service experience desired
- Advanced technology skills
- Basic Computer skills to utilize timekeeping system
- Ability to learn web based applications for customer management
- Ability to understand and follow instructions
- Ability to communicate effectively with customers and company personnel
- The position requires regular and predictable attendance
- Scheduled shifts may include evening hours, weekends, and holidays
- While performing the duties of this job, the employee is regularly required to talk or hear
- The employee is frequently required to stand; walk; and sit
- Duties are performed throughout the premises, both indoors and outdoors and on customer test drives
- Due to the nature of the position, employee may be exposed to various work environments and required to perform a variety of tasks
- Heavy standing work
- Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments
- Ability to read and comprehend instructions, correspondence, and memos
- Ability to effectively present information in one-on-one and small group situations to customers and other employees
- Ability to add, subtract, multiply and divide
- Ability to apply common sense understanding to carry out instructions
- Ability to deal with standardized situations
Skills
- Automotive
- Customer service
- Advanced technology skills
- Basic Computer skills
- Web based applications
- Communication skills
- Verbal and Writing Ability
- Math Ability
- Reasoning Ability
Location
- Austin, Texas
Work Type
- Onsite
Experience Level
- Up to 3 years
Education Level
- High School Diploma
- GED
About the Company
- BMW of South Austin
Equal Opportunity
- Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.