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About the Role
Caribou is seeking a Senior Product Manager to lead the development of next-generation products for home care organizations and caregivers. This role offers the opportunity to build at the intersection of AI, healthcare, and workforce technology, with significant autonomy and direct user access. You will work closely with various teams to define product strategy, measure success, and drive continuous improvement.
Responsibilities
- Manage the end-to-end experience for the voice staffing agent, including coordinator and caregiver interactions, system prompts, guardrails, and evaluations.
- Oversee the agent portfolio, including EVV support, clock-in reminders, and new agentic surfaces that leverage AI to reduce coordinator workload.
- Address reliability as a product problem by defining evaluation methodologies, failure taxonomies, and expansion criteria.
- Define clear product success metrics and drive improvements in end-user adoption, engagement, customer ROI, and business outcomes.
- Own product roadmaps, priorities, key milestones, and release schedules, balancing customer needs, technical considerations, and company strategy.
- Build and iterate on agentic product experiences, identifying opportunities for AI to enhance workflows and deliver value.
- Collaborate closely with Engineering in a fast-paced AI product environment, utilizing modern AI tools for prototyping and development.
- Develop a deep understanding of users through research, customer conversations, product data, and feedback.
- Prioritize experiments and features based on customer feedback, data, business impact, and strategic goals.
- Partner with Engineering, Data, Design, Customer Success, and Marketing to deliver high-quality products.
- Utilize data and analytics to understand product performance and drive measurable improvements.
- Support go-to-market strategies for new products and features.
- Connect the product roadmap to broader business and revenue goals while focusing on customer value.
- Continuously evaluate market developments, customer needs, and emerging AI capabilities to identify new product opportunities.
Requirements
- 5+ years of product management experience, ideally building and scaling B2B SaaS products in a fast-paced environment.
- Hands-on experience building and deploying agentic or AI-powered products into production.
- A strong technical foundation and the ability to work deeply with engineers.
- Experience using modern AI development tools such as Claude to prototype and explore ideas.
- Experience working in a fast-moving AI product environment.
- Demonstrated success taking products or meaningful features from 0→1 and iterating based on real-world usage.
- Experience using product data, customer insights, and experimentation to drive measurable improvements.
- Strong product judgment and the ability to balance user needs, technical constraints, speed, and commercial impact.
- An adaptable, scrappy, entrepreneurial mindset; comfortable operating with ambiguity and making decisions with imperfect information.
- Excellent communication and collaboration skills.
- Genuine empathy for customers and end users.
Skills
- Product Management
- B2B SaaS
- AI
- Agentic Products
- Product Roadmaps
- Data Analysis
- Customer Research
- Experimentation
- SaaS
- Workforce Technology
- Healthcare Technology
- Product Strategy
- Agile Methodologies
Location
- Toronto
- Montreal
Work Type
- Remote
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $150,000 to $180,000
Benefits
- Stock options
- Healthcare benefits
- Summer half-days
About the Company
- Caribou is addressing the caregiver crisis in the home care industry by building engagement infrastructure and an agentic layer for operations.
- Their platform enhances recognition, relationships, and operational efficiency for home care organizations and caregivers.
- Caribou was recognized as one of The Globe and Mail's Top Growing Companies – #10 in technology.
- They are transforming how care organizations recognize and retain their workforce.
Equal Opportunity
- Caribou provides equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction.
- Accommodation is available during the recruitment process.