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About the Role
Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect. As a Leasing Consultant, you are a dynamic professional who easily relates and communicates with prospective and current residents of your community. With a warm and energetic personality, you will consistently find joy in creating lasting and positive impressions. This role is responsible for coordinating the communities marketing, leasing and renewal strategies to achieve occupancy and revenue retention goals. A successful Leasing Consultant is able to manage their time effectively, is detail oriented, a trustworthy team player, and takes pride in their work. In addition, this position needs to be accountable and attentive to provide excellent customer service skills when interacting with residents, associates and vendors.
Responsibilities
- Walk marketing tour path, open target viewing apartments, ensure clean and rent ready apartments, model homes and community amenities
- Respond to resident and prospective resident calls and emails promptly
- Answer incoming calls, convert phone calls into walk in traffic, set viewing appointments
- Tour prospective residents with energy and enthusiasm
- Ensure successful leasing by facilitating the application process
- Review and process all applications immediately upon receipt
- Timely and respectful communication with applicants upon receiving results
- Maintain and follow up on traffic in queue
- Shop competitive properties at least monthly
- Adhere to daily marketing and leasing strategies
- Ensure market ready apartments, common areas and amenities are clean and maintained daily
- Assist team with distributing resident correspondence and notices while maintaining privacy of confidential and sensitive information
- Accompany vendors to vacant and/or occupied units, as needed
- Assist with lease renewals in a timely manner and promote resident retention
- Ensure leasing office is clean, orderly, and professionally presentable at all times
- Create, store and maintain residential files, while ensuring strict confidentiality
- Collect revenues; including rents, deposits and fees
- Accept and document service requests; follow up upon completion
- Follow all company key logging and storing procedures
- Regular and effective communication with Community Director
- Promote safety and use of Personal Protective Equipment (PPE)
- Inspect, respond to, and follow up with safety issues, accidents, liabilities and emergency situations immediately
Requirements
- Prior customer service experience required
- Complete tasks in a safe and efficient manner
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Able to give professional directions clearly in person, over the phone, email, and text
- Willing and able to learn new software programs
- Follow Weidner’s Mission, Vision and Values and comply with all Weidner policies and procedures as well as all Fair Housing, local, state/province, and federal laws
- Prompt, regular attendance; wear company dress code / uniform & maintain professional appearance at all times
- Work effectively and cooperatively in a team environment and/or independently
- Ability to work outside of normal scheduled hours as needed
- Willing and able to be assigned to other Weidner properties as needed
- Working knowledge of English; detail oriented, well organized
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Must have access to personal vehicle and/or reliable transportation, at all times
- Driver’s license, vehicle and vehicle insurance must be valid and unexpired at all times and match the country in which associate will work
Skills
- Customer service
- Microsoft products (Word, Excel, PowerPoint and Outlook)
- Yardi and Paycom experience preferred
- Communication skills
- Detail oriented
- Well organized
Location
- Austin, TX 78758
Work Type
- Full Time
About the Company
- Weidner Apartment Homes is committed to teamwork, through a spirit of honesty, trust and mutual respect.