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About the Role
The Property Management Externals Associate (PMEA) is responsible for delivering all external property management services across the tenancy lifecycle, including property visits, inventories, check-ins, and check-outs. This role protects landlord assets, supports compliance, enables efficient tenancy management, and drives revenue through chargeable external services. The Externals Associate acts as the eyes and ears of the Property Management function in the field, ensuring accurate reporting, professional representation, and timely escalation of risks or maintenance issues.
Responsibilities
- Conduct routine property visits in line with company policy and compliance requirements.
- Complete detailed, accurate visit reports using company systems.
- Identify and report maintenance issues, compliance risks, damage or misuse, health & safety concerns, and tenancy breaches.
- Upload photographic evidence and professional commentary.
- Ensure all visit targets are achieved in line with portfolio expectations.
- Complete professional, detailed inventories prior to tenancy start.
- Conduct check-in appointments with tenants.
- Clearly document property condition.
- Ensure compliance with deposit protection requirements.
- Upload reports promptly to enable tenancy commencement.
- Conduct check-out inspections at tenancy end.
- Produce accurate, evidence-based check-out reports.
- Identify fair wear and tear vs. tenant damage.
- Support Property Managers with deposit negotiation evidence.
- Escalate urgent or high-risk issues immediately.
- Liaise with internal Property Managers regarding findings and raise repairs promptly.
- Ensure all information is recorded accurately.
- Provide professional, courteous service to tenants and landlords.
- Represent the company brand positively at all times.
- Manage appointments efficiently.
- Communicate clearly and professionally.
- Support delivery of chargeable services and contribute to achievement of external services income targets.
- Deliver set average number of appointments per day.
- Deliver expected service and quality through turnaround times and accuracy and completeness of reports.
Requirements
- A valid Full UK Driving Licence for a manual car.
- Experience in property, lettings, inventory or inspections OR transferable field-based experience.
- Strong organisational skills.
- Comfortable working independently.
- Full UK Driving Licence.
- Legal entitlement to live and work in the UK.
- Proof of Address.
- National Insurance.
- Drivers Licence Check.
Skills
- Property inspection expertise
- Understanding of tenancy lifecycle
- Knowledge of property condition reporting
- Basic understanding of lettings legislation and compliance
- Ability to identify risk and maintenance issues
- Accountability
- Attention to Detail
- Organisation and Efficiency
- Professionalism
- Communication
- Commercial Awareness
Location
- Bow
- Shad Thames
- Wapping
- Islington
- Clerkenwell
- Stock Newington
- Hackney
- Canary Wharf
- Various locations and additional travel
Work Type
- Full-time
Experience Level
- Externals Associate
Education Level
- ARLA Propertymark qualification [or willingness to work towards]
Salary/Compensations
- £28500 OTE per annum
Benefits
- Company Car
- 30 days annual leave (includes bank holidays*)
- Enrolment at the Spicerhaart Learning & Development Centre
- Continued training as you grow and develop within your role
- Career progression opportunities
- Employee Assistance Programme (24/7 access to our confidential helpline)
- Eye care
- Employee Referral Bonus
- Company Pension Scheme
About the Company
- Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.
- If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.
Equal Opportunity
- At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be.
- Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us.
- We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.
- If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability – regardless of how small or large your requirement may be.