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About the Role
Department Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. Responsibilities include building and inspiring high-performing teams, managing payroll, training staff, executing visual standards, maintaining operational efficiencies, and upholding company policies.
Responsibilities
- Model the G.U.E.S.T. service approach and deliver World Class Service.
- Greet and welcome every customer warmly and with enthusiasm.
- Understand customer needs by asking open-ended questions.
- Explain product features and benefits, providing in-depth product knowledge.
- Suggest additional items to build sales using effective selling techniques.
- Thank customers sincerely and invite them to return.
- Be a brand ambassador by being friendly, attentive, and respectful.
- Inspire and motivate the team daily with positive feedback and recognition.
- Contribute to a positive work environment through ethical behavior and open communication.
- Maintain professional attire, demeanor, appearance, and comply with dress code.
- Make decisions with sound judgment in the best interest of the customer, team, and business.
- Utilize all training resources for commitment to training and development.
- Cross-train in all departments to support leadership bench strength.
- Train and coach associates on merchandising, operational tasks, company expectations, and GUEST service standards.
- Lead and execute company directives within appropriate time frames.
- Develop strong relationships with Visual Merchandiser, Hallmark Merchandiser, Store Team Leaders, District Manager, and corporate partners.
- Maintain awareness of all current promotions and process them correctly at the POS.
- Champion new product launches by becoming a material expert.
- Ensure all marketing and promotion signage is up to date and correctly placed.
- Act upon all means of communication (Smart Sheet, email, etc.) in a timely manner.
- Perform ear piercings and provide a safe, sanitary experience (select locations).
- Perform management functions including opening/closing the store, POS management, sales floor management, and coordinating break schedules.
- Assist the Store Team Leader with executing strategies to drive sales and customer loyalty.
- Complete all tasks and directions as directed by the Store Team Leader, Merchandiser, or District Manager.
- Comply with all company policies and procedures.
Requirements
- Previous experience in specialty retail is preferred.
- Demonstrate ability to multitask while being attentive to customers.
- Ability to adapt to and lead change.
- Proficient in using Microsoft Office and POS Systems.
- Ability to be mobile on the sales floor and/or stock room for extended periods.
- Ability to work a flexible schedule including nights, weekends, and holidays.
- Ability to work well and be a leader in a team environment.
- Possess resourcefulness and initiative to problem-solve, operate strategically, and act as a team builder.
- Ability to work autonomously with strong attention to detail.
- Ability to lift and mobilize medium to large items up to 50 lbs., utilizing appropriate safety techniques.
- Willingness to travel to new store openings and store remodels.
Skills
- G.U.E.S.T. service approach
- World Class Service delivery
- Customer service
- Sales techniques
- Product knowledge
- Team leadership
- Payroll management
- Staff training
- Visual merchandising
- Operational efficiency
- Communication
- Decision making
- Problem solving
- Microsoft Office
- POS Systems
Location
- Massapequa Park, NY
Work Type
- Part Time
- Onsite
Salary/Compensations
- $17.00 - $19.00 Hourly
About the Company
- TPS Group Holdings LLC is an equal opportunity employer.
Equal Opportunity
- Considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.